Operational Specialist

Worldwide Express; Saint Louis Park (MN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Worldwide Express is seeking an Account Specialist to advocate for customers, explain transportation options, and troubleshoot issues to help clients grow their business.

You will communicate daily with customers and internal teams, maintain high activity in our CRM, and build strong partnerships with executives and decision makers within each account.

Collaborating with sales and account management, you will identify opportunities and deliver a responsive, customer-focused service experience.

Qualifications

• Previous experience working directly with customers.
• Strong collaboration and communication skills at multiple levels.
• Ability to work as a team.
• Exceptional verbal and written communication skills.
• Customer-focused and solutions-oriented.
• Commitment to continuous improvement.
• Growth mindset with willingness to learn and be coached.
• Adapt to an equivocal and fluctuating environment.
• Prioritization, organization, and time management skills.

Responsibilities

• Communicate daily with both internal and external customers.
• Maintain a high level of activity over the phone and through our CRM system.
• Ability to research, identify and capitalize on profitable opportunities that are presented daily.
• Ability to understand and consult customers in relation to fees, products, and services.
• Ability to troubleshoot and support customers in navigating service disruptions.
• Maintain an ongoing focus on creating positive and supportive customer experiences.
• Establish strong partnerships with executives and decision makers within each customer and territory.
• Collaborate with various support teams including sales and account management.

Skills

Customer focus

Collaboration

Communication

Team player

Verbal communication

Written communication

Problem solving

Adaptability

Time management

Continuous improvement

Education

High School diploma

Bachelor's degree in Business/Communications

Job description

As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Ability to research, identify and capitalize on profitable opportunities that are presented daily
• Ability to understand and consult customers in relation to fees, products, and services
• Ability to troubleshoot and support customers in navigating service disruptions
• Maintain an ongoing focus on creating positive and supportive customer experiences
• Ability to establish strong partnership with key executives and decision makers within each customer and territory
• Ability to collaborate with various support teams including sales and account management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached
• Ability to adapt to an equivocal and fluctuating environment
• Robust prioritization, organization, and time management skills

QUALIFICATIONS/EDUCATION

• High School diploma or GED
• Bachelor's degree in Communications, Business, Marketing, or other business-related fields preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment or remote environment.