Operational Specialist

Vanguard Logistics Services; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry leader seeks a dedicated Operations Specialist to enhance customer service and streamline logistics operations. This role focuses on ensuring timely and accurate cargo bookings while effectively communicating with customers and coordinating with warehouses. Join a forward-thinking company committed to creating Happy Customers and fostering a collaborative work environment. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service experience, preferably in logistics.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide prompt responses to cargo inquiries and ensure accurate bookings.
• Coordinate with warehouses and follow up on documentation for cargo.

Skills

Customer Service

Logistics

Communication Skills

Multi-tasking

Education

High School Diploma

Associate Degree

Job description

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Head of Human Resources @ Vanguard Logistics Services | HR Business Partnering

Operations Specialist

WHAT YOU'LL BE DOING

You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings, and professional communication when following up with the customer on any missing cargo and/or documentation to ensure the customer's booking is loaded as scheduled. It is the responsibility of the Operations Specialist to ensure all booking requirements are complete before handing over to Load Planning.

In this role, the Operations Specialist plays a key part in achieving our “Happy Customer” value by focusing on meeting customer needs.

ESSENTIAL RESPONSIBILITIES INCLUDE:

1. Communicate effectively to meet customer requirements, resolve issues or complaints promptly, and complete booking requests on time.
2. Coordinate with the warehouse to ensure all cargo booked has been received before cut-off.
3. Report any OS&D issues on received cargo to customers, follow up on outcomes, and determine if cargo can be shipped, needs re-packing, or must be collected.
4. Follow up with customers to obtain any missing documentation before cut-off.
5. Complete booking requests accurately.
6. Arrange pick-ups with trucking companies.
7. Contact shippers to complete bookings for overseas routes, send confirmation details to the origin office/agent, and communicate the status of the booking.
8. Determine if VLS needs to handle export customs clearance, coordinate with customs brokers if necessary, and complete export entries.
9. Inform Load Planning of any special handling requirements for cargo.
10. Add additional charges and expenses incurred during the booking process.
11. Lodge hazardous paperwork with the Haz Team for pre-approval for handling cargo.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years of customer service experience; logistics experience preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong listening, written, and verbal communication skills (English required); excellent interpersonal and teamwork skills.

WE ARE VANGUARD

We are an industry leader and innovator, working with our customers to make business easier and more profitable. We are committed to our values, aiming to create Happy Customers, Happy People, and Happy Shareholders. We work together to exceed goals and anticipate future customer needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or other protected categories. We promote diversity, inclusion, and collaboration.