Operational Repairs Planner

Civic Recruitment Limited; Enfield (CT); On-site; USD 80,114,000 - 87,397,000; Full time

Benefits offered by this job

£22.01 per hour

3 Month Contract

Monday to Friday, 8:00am – 4:00pm

1 Hour Lunch Break

Bi-Weekly Pay

Opportunity to work within a busyLocal

Varied and fast-paced role协调

Supportive team environment

Potential for contract extension

Job summary

Civic Recruitment Limited is seeking an Operational Repairs Planner for Enfield Council on a 3-month contract. The role focuses on planning and scheduling for electrical, gas, and multi-trade operatives to ensure timely repairs and maintenance for residents.

The ideal candidate will have strong planning, scheduling, and communication skills, with experience in housing repairs and a high-volume workload. 8:00am–4:00pm, 3-month contract, £22.01/hour.

Qualifications

• Proficiency in using repairs scheduling, workforce planning, or appointment management systems.
• Experience in scheduling and coordinating electrical and gas operatives.
• Strong customer service background, including handling challenging situations and resolving complaints.
• Understanding of housing repairs, maintenance, and building trades.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Excellent organizational and administrative skills.
• Strong verbal and written communication abilities.
• Ability to meet deadlines and manage shifting priorities.
• Experience in maintaining accurate records and utilizing IT systems.
• Ability to work collaboratively with operatives, contractors, residents, and management.
• Experience in housing repairs, maintenance, facilities management, or property services.
• Knowledge of housing repairs scheduling.
• Understanding of health and safety, building regulations, and repairs legislation.
• Experience working within a Local Authority or Social Housing environment.
• Repairs Diagnostic Training.

Responsibilities

• Schedule and plan appointments for operatives to optimize productivity.
• Coordinate repairs and maintenance tasks across the service.
• Oversee operatives' schedules, reallocating work to minimize downtime.
• Manage urgent and emergency repairs to meet statutory response times.
• Reschedule appointments and inform residents of changes.
• Deliver customer service and resolve service delivery issues.
• Handle calls related to repairs and inquiries.
• Issue work orders to contractors when in-house work isn't possible.
• Track performance, missed appointments, and satisfaction.
• Maintain accurate records using scheduling systems.
• Coordinate complex repairs involving multiple trades and contractors.
• Collaborate with internal departments and partners for delivery.
• Assist new employees with induction and onboarding.
• Ensure adherence to health and safety standards.

Skills

Scheduling

Workforce planning

Customer service

Building maintenance

Prioritization

Communication

Education

Level 3 NVQ in Business Administration or equivalent qualification

Tools

IT systems

Job description

Enfield, United Kingdom | Posted on 12/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Operational Repairs Planner - 3 Month Contract

Enfield Council | 3 Month Contract

Location: Enfield

Rate: £22.01 per hour

Contract: 3 Month Contract

Working Hours: 8:00am – 4:00pm (1 Hour Lunch Break)

Summary

Join Enfield Council's Housing and Regeneration Service as an Operational Repairs Planner on a 3-month contract. This dynamic role involves planning and scheduling for electrical, gas, and multi-trade operatives, ensuring timely completion of repairs and maintenance tasks. You will be instrumental in coordinating appointments, adapting to shifting priorities, and providing outstanding customer service to residents. The ideal candidate will possess strong planning and scheduling expertise, excellent communication skills, and the ability to handle a high-volume workload while maintaining customer satisfaction.

Key Responsibilities

• Schedule and plan appointments for electrical, gas, and other repair operatives to optimize productivity.
• Coordinate both responsive repairs and scheduled maintenance tasks across the service.
• Oversee operatives' schedules, reallocating work to minimize downtime and avoid service disruptions.
• Manage urgent and emergency repairs to meet statutory response times.
• Reschedule appointments and proactively inform residents of any changes.
• Deliver exceptional customer service and effectively resolve service delivery issues.
• Handle incoming and outgoing calls related to repairs, appointments, and service inquiries.
• Issue work orders to specialist contractors when in-house completion is not possible.
• Track operative performance, missed appointments, and customer satisfaction.
• Maintain precise records using repairs and scheduling systems.
• Coordinate complex repairs involving multiple trades, contractors, and services.
• Collaborate with internal departments, contractors, and external partners to ensure seamless service delivery.
• Assist new employees with induction and onboarding processes.
• Ensure adherence to health and safety standards and council procedures.

Requirements

• Proficiency in using repairs scheduling, workforce planning, or appointment management systems.
• Experience in scheduling and coordinating electrical and gas operatives.
• Strong customer service background, including handling challenging situations and resolving complaints.
• Solid understanding of repairs, maintenance, and building trade activities.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Excellent organizational and administrative skills.
• Strong verbal and written communication abilities.
• Capability to meet deadlines and manage shifting priorities.
• Experience in maintaining accurate records and utilizing IT systems.
• Ability to work collaboratively with operatives, contractors, residents, and management teams.
• Experience in housing repairs, maintenance, facilities management, or property services.
• Knowledge of housing repairs and maintenance scheduling.
• Understanding of health and safety, building regulations, and repairs legislation.
• Experience working within a Local Authority or Social Housing environment.
• Repairs Diagnostic Training.
• Level 3 NVQ in Business Administration or equivalent qualification.

Additional

• Office-based role.
• Willingness to attend occasional evening or weekend meetings if necessary.
• Experience managing high-volume repairs and maintenance workloads is advantageous.
• Commitment to delivering excellent customer service and achieving performance targets.

What's on Offer?

• £22.01 per hour
• 3 Month Contract
• Monday to Friday, 8:00am – 4:00pm
• 1 Hour Lunch Break
• Bi-Weekly Pay
• Opportunity to work within a busy Local Authority repairs service.
• Varied and fast-paced role coordinating essential repairs and maintenance works.
• Supportive team environment.
• Potential for contract extension.

Ideal for candidates with experience as a Repairs Planner, Works Planner, Scheduling Officer, Maintenance Planner, Repairs Coordinator, Responsive Repairs Planner, Resource Scheduler, Housing Repairs Scheduler, Service Coordinator, or Workforce Planning Coordinator.