Operational Readiness Manager

Mega Cloud Lab; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Mega Cloud Lab in New York, NY, is seeking an Operational Readiness Manager to guide the transformation from legacy signaling to CBTC operations and maintenance. The role emphasizes transforming workflows, defining resource needs, and aligning with safety standards across multiple divisions.

Based on-site, you will coordinate with Operations, Signals & Train Control, Safety, Workforce Development, and Capital Programs, ensuring milestones are met and driving continuous improvement within a

Qualifications

• Experience in transit operations and maintenance.
• Ability to lead organizational change and implement transformation initiatives.
• Strong understanding of CBTC systems and their operational implications.
• Demonstrated ability to coordinate across a large, multi-layered organization.
• Excellent communication and stakeholder management skills.

Responsibilities

• Transformation Planning: Develop a comprehensive operational readiness and transformation plan; define organizational changes required to support centralized CBTC operations and maintenance; identify gaps in skills, processes, and resources to propose solutions.
• Implementation Oversight: Supervise the execution of the transformation plan, ensuring milestones are met; coordinate with internal stakeholders to implement new workflows, systems, and procedures; monitor progress and adjust strategies as needed.
• Resource & Funding Coordination: Engage with senior leadership and key operational departments to identify resources and funding for readiness initiatives, ensuring alignment with broader strategic objectives.
• Stakeholder Engagement: Build relationships across divisions; communicate changes and readiness requirements to leadership and frontline staff; facilitate workshops and training sessions.
• Governance & Compliance: Ensure all operational readiness activities comply with agency standards and safety regulations, integrating readiness planning into program governance and reporting frameworks.
• Continuous Improvement: Capture lessons learned, refine readiness strategies for future modernization efforts, and promote a culture of adaptability and continuous improvement.

Skills

CBTC knowledge

Change management

Stakeholder management

Leadership

Communication skills

Education

Bachelor’s degree in Transportation Management, Engineering, or a related field

Job description

Position Title: Operational Readiness Manager (ORM)

Location: New York, NY (On-Site)

Work Schedule: Monday through Friday, 9:00 AM — 5:00 PM (weekend work may be required as necessary)

Seeking an Operational Readiness Manager to lead the development and implementation of a transformation plan to transition the Department of Subways from the operation and maintenance of legacy hardware-driven conventional signaling systems to modern Communications-Based Train Control (CBTC) operations and maintenance.

Key Responsibilities

• Transformation Planning: Develop a comprehensive operational readiness and transformation plan; define organizational changes required to support centralized CBTC operations and maintenance; and identify gaps in skills, processes, and resources to propose workable solutions.

• Implementation Oversight: Supervise the execution of the transformation plan, ensuring milestones are met; coordinate with internal stakeholders to implement new workflows, systems, and procedures; and monitor progress and adjust strategies as needed.

• Resource & Funding Coordination: Engage with senior leadership and key operational departments (Operations, Maintenance, IT, Finance, Procurement, Training) to identify resources and funding for readiness initiatives, ensuring alignment with broader strategic objectives.

• Stakeholder Engagement: Build strong relationships across key divisions (Operations, Signals & Train Control, Safety, Workforce Development, and Capital Programs); communicate changes and readiness requirements to leadership and frontline staff; and facilitate workshops and training sessions.

• Governance & Compliance: Ensure all operational readiness activities comply with agency standards and safety regulations, integrating readiness planning into program governance and reporting frameworks.

• Continuous Improvement: Capture lessons learned, refine readiness strategies for future modernization efforts, and promote a culture of adaptability and continuous improvement.

Candidate Qualifications & Requirements

• Bachelor’s degree in Transportation Management, Engineering, or a related field.

• Extensive experience in transit operations and maintenance, preferably in a large urban rail system.

• Proven ability to lead organizational change and implement transformation initiatives.

• Strong understanding of CBTC systems and their operational implications.

• Demonstrated ability to coordinate across a large, multi-layered organization.

• Excellent communication and stakeholder management skills.

Core Competencies:

• Operational strategy and transformation leadership

• Transit operations and maintenance expertise

• Change management and organizational development

• Stakeholder collaboration across broad organizational structures

• Governance and compliance adherence

Submission Requirements

• Candidate Resume (Word or PDF format)

• Copies of Degrees, Relevant Certifications, and Licenses