Operational Process & Governance Lead

Arcis Golf; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, mental health, dental and vis

Life Insurance

Accident & Critical Illness Insurance

Pet Insurance

Paid time off

401(k) plan and match

Holiday pay

Food & Beverage discounts throughout 

Free Golf at home club/ DiscountedGolf

Free Tennis at home club/ DiscountedTe

Employee assistance program

Career Growth

Flexible Schedules

Development Opportunities

Job summary

Arcis Golf, headquartered in Dallas, is seeking a Manager of Business Process & Governance to drive consistency, accountability, and operational excellence across the organization. You will partner with leadership, operations, FP&A, accounting, IT, and other functions to standardize processes and evaluate new technology solutions.

This role emphasizes neutral facilitation, cross-functional collaboration, and the creation of structure and visibility.

Qualifications

• 5+ years of experience in business process management, operations, governance, or related fields.
• Ability to influence stakeholders across multiple functions without direct authority.
• Strong process documentation, facilitation, and organizational skills.
• Experience developing SOPs, workflows, governance models, and performance metrics.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to manage multiple initiatives simultaneously and drive projects to completion.
• Experience with operational reporting, dashboards, and KPI development preferred.

Responsibilities

• Design, implement, and maintain SOPs and business workflows across the organization.
• Own and manage the business process governance framework, including documentation, process controls, and continuous improvement initiatives.
• Serve as a neutral coordinator and facilitator, bringing together stakeholders and subject matter experts to drive alignment and resolve cross-functional challenges.
• Monitor adherence to established policies, procedures, and operational standards; identify gaps, escalation… and coordinate remediation efforts.
• Partner with department leaders to identify inefficiencies and develop process improvement initiatives with defined ownership and measurable outcomes.
• Lead cross-functional working sessions, workshops, and project teams to drive clarity, accountability, and execution.
• Coordinate interdepartmental initiatives and dependencies to ensure alignment with organizational priorities and objectives.
• Develop and maintain operational dashboards and reporting that provide visibility into process performance, compliance, risks, and key business metrics.
• Establish and track shared KPIs that promote accountability and collaboration across departments.
• Evaluate business processes, workflows, and operational impacts related to new initiatives, systems, and organizational changes.
• Promote a culture of continuous improvement, operational discipline, and enterprise-wide collaboration.

Skills

Process management

Governance

SOP development

Cross-functional collaboration

Performance metrics

Operational dashboards

Stakeholder influence

Project coordination

Communication skills

Problem solving

Job description

Arcis Golf, headquartered in Dallas, is seeking a Manager of Business Process & Governance to drive consistency, accountability, and operational excellence across the organization. You will partner with leadership, operations, FP&A, accounting, IT, and other functions to standardize processes and evaluate new technology solutions.

This role emphasizes neutral facilitation, cross-functional collaboration, and the creation of structure and visibility.