Operational Planning & Implementation Lead (Hybrid)

New York Life Insurance Co.; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment programs

Job summary

New York Life Insurance Co. in New York City is seeking a Planning & Implementation Manager to translate approved consumer segment strategies into scalable operating models and actionable roadmaps. You will partner with market strategy leaders to drive execution across enterprise programs.

The role emphasizes balancing strategic thinking with operational excellence, developing SOPs, governance, and repeatable processes, while ensuring initiatives are aligned with broader priorities.

Qualifications

• Exceptional project and program management skills.
• Strong business process design and operational planning capabilities.
• Highly organized with outstanding attention to detail.
• Process-oriented with a passion for building scalable, repeatable operating models.
• Demonstrated ability to manage multiple complex initiatives simultaneously.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication.
• Strong collaboration and relationship-building skills across cross-functional teams.
• Ability to proactively identify operational risks and develop practical solutions.
• Comfortable navigating ambiguity while creating structure and clarity.
• Bias toward measurable business outcomes and continuous improvement.
• Strong business acumen with an understanding of organizational operations.
• Bachelor's degree or an equivalent combination of education and relevant professional experience.

Responsibilities

• Translate approved consumer segment strategies into comprehensive implementation plans and execution roadmaps.
• Develop and maintain scalable operating models that support consistent execution across multiple consumer segments.
• Design, document, and continuously improve Standard Operating Procedures (SOPs) and implementation playbooks.
• Coordinate implementation activities across Client Growth & Retention, Agency, Field Experience, Experience & Digital Marketing, and other enterprise partners.
• Identify implementation dependencies, resource needs, timelines, risks, and mitigation strategies.
• Ensure initiatives are operationally ready before field activation.
• Develop governance processes that promote consistency, accountability, and execution excellence.
• Continuously evaluate existing business processes and proactively identify opportunities for optimization and increased efficiency.
• Support implementation of new consumer segment initiatives while ensuring alignment with broader organizational priorities.
• Establish reporting processes that provide visibility into implementation progress, operational effectiveness, and execution readiness.
• Capture lessons learned and incorporate continuous improvements into future operating models.
• Partner closely with Prospecting Activation and Content & Enablement resources to ensure operational plans can be successfully executed.

Skills

Project management

Program management

Process design

Operational planning

Cross-functional collaboration

Analytical thinking

Written communication

Verbal communication

Risk management

Attention to detail

Strategic thinking

Business acumen

Team leadership

Education

Bachelor's degree or equivalent

Job description

New York Life Insurance Co. in New York City is seeking a Planning & Implementation Manager to translate approved consumer segment strategies into scalable operating models and actionable roadmaps. You will partner with market strategy leaders to drive execution across enterprise programs.

The role emphasizes balancing strategic thinking with operational excellence, developing SOPs, governance, and repeatable processes, while ensuring initiatives are aligned with broader priorities.