Operational Key Account Manager

DSV Air & Sea Inc.; Kent (WA); On-site; USD 80,168 - 106,500; Full time

Benefits offered by this job

Medical, prescription, dental, vision,

Job summary

DSV Air & Sea Inc. in Kent, WA is seeking a seasoned Key Account Manager in Operations to manage and grow key accounts in transportation and logistics. You will oversee the operational aspects of client shipments and work closely with internal teams to deliver exceptional service.

The role requires a Bachelor's degree in business or logistics and 5+ years in key account management within logistics, plus strong communication and collaboration skills.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field.
• 5+ years of experience in key account management in the transportation and logistics industry.
• Experience with supply chain management, transportation, warehousing, and distribution.

Responsibilities

• Manage and grow key accounts in the transportation and logistics industry.
• Build and maintain strong relationships with clients.
• Collaborate with internal teams to ensure client satisfaction and meet operational goals.
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution.
• Develop and implement account strategies and plans.
• Analyze account performance and identify opportunities for improvement.
• Prepare and present reports to clients and internal teams.

Skills

Key account management

Client relationship management

Communication

Problem-solving

Teamwork

Organization

Logistics industry knowledge

MS Office

TMS/CRM familiarity

Education

Bachelor's degree

5+ years KAM experience in logistics

Master's degree (preferred)

Tools

MS Office

TMS

CRM software

Job description

Overview

Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Educational background / Work experience

• Bachelor\'s degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities

• May oversee the work of other account managers or support staff

Preferred Qualifications

• Master\'s degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Language skills

• Fluent in English (written and spoken)

Computer Literacy

• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment and Compensation

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Some locations may have different requirements as permitted by law.

For this position, the expected base pay range is $80,168.40 - $106,500.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) where available
• Short- and long-term disability coverage
• Wellness resources and Employee Assistance Program (EAP)
• 401(k) plan with company matching contributions up to 5%
• Paid time off and paid company holidays (varies by location)

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail].

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