Operational Excellence Specialist EMEA (f/m/d)

Rhenus SE & Co. KG; Germany (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a dedicated project management professional to oversee OET projects across EMEA. The role involves coordinating multiple work streams, leading workshops with stakeholders, and delivering targeted training on new tools like ROCS.

You will support onboarding, drive process improvements, and manage executive updates. Responsibilities include maintaining dashboards for operational KPIs, organizing release notes, and providing 2nd line support.

Qualifications

• Experience coordinating complex projects across regions.
• Ability to design and deliver training on new tools.
• Strong stakeholder engagement with executive audiences.

Responsibilities

• Maintain a structured overview of OET projects across EMEA.
• Independently manage selected projects from initiation to completion.
• Coordinate sub-projects and ensure alignment with strategic goals.
• Design and deliver training sessions on new applications (e.g., ROCS).
• Support onboarding and upskilling on digital tools and processes.
• Lead workshops with internal and external stakeholders.
• Prepare and present project updates for executives.
• Provide 2nd level support and report on workloads.
• Lead rollout projects for ROCS, Wave BL, Wisor and similar apps.

Skills

Project management

Stakeholder management

Training design

Team leadership

Process improvement

Demand management

KPI analysis

Tools

Jira

Job description

Project Management & Oversight

• Maintain a structured overview of all ongoing and planned OET projects across EMEA.

• Independently manage selected projects from initiation to completion.

• Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

• Design and deliver training sessions on new applications and functionalities (e.g., ROCS).

• Support onboarding and upskilling of team members on digital tools and processes.

• Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

• Organize and lead workshops with internal and external stakeholders.

• Prepare and present project updates and strategic presentations for executive audiences.

• Manage stakeholder relationships for specific projects, including C-Level and operational users.

Team Support & Leadership

• Provide organizational support to team members.

• Act as a contact point for the team in the absence of the Head of OET EMEA.

Process Improvement & Demand Management

• Capture and document process improvement demands.

• Create and manage tickets in Jira and align with regional OET teams and domain owners.

• Coordinate with other regional OET teams to ensure consistency.

Application Rollouts & Testing

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.

• Conduct GAP analyses, gather country feedback, and define operational blueprints.

• Organize release note management and coordinate testing with country OETs.

• Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• Set up and maintain and analyse dashboards for operational KPIs.

• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• Provide 2nd level support.

• Track support reporting and aim to reduce 2nd level workload.