Employee Lifecycle Specialist

Scorpion Therapeutics; Michigan; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Total Rewards benefits

Job summary

Scorpion Therapeutics is seeking an Employee Lifecycle Specialist to provide end-to-end support to employees and managers, acting as a subject matter expert on HR processes and programs, including HR technology systems and process improvement. The role collaborates with COEs and HRBPs to implement changes and optimize processes.

The position, based in a hybrid setup, requires 2+ years of HR services delivery experience, SAP SuccessFactors proficiency, and strong case-management skills to manage

Qualifications

• Bachelor’s degree in Business, HR, or related field preferred.
• 2+ years HR services delivery experience.
• Proficient in MS Office; SAP SuccessFactors experience.
• Strong case management and project management skills.

Responsibilities

• Manage Tier 2 inquiries from employees and managers.
• Escalate to Tier 1 and coordinate with COEs and HRBPs.
• Support process improvements and HR systems implementations.
• Monitor KPIs/SLAs and maintain governance.
• Maintain stakeholder relationships across People Solutions teams.

Skills

Interpersonal skills

Collaboration

Case management

Project management

Multinational experience

Multilingual experience

Education

Bachelor's degree in Business/HR

Tools

SAP SuccessFactors

MS Office

Job description

Description Overview

As Employee Lifecycle specialist, you will provide end-to-end support to employees and managers on sensitive and complex employee lifecycle cases and serve as a subject matter expert on HR processes and programs, including HR technology system and process improvement.

Scope of the Role

• Manage resolution of Tier 2 (complex) inquiries and support requests from employees, managers, and HR colleagues
• Escalation point for Tier 1 coordinators; engage specialist/expert teams and engage to Regional HR, HRBPs, or COEs when justified
• Partner with COEs and HRBPs on upcoming strategy, policy, and program changes
• Support/lead process optimization and project management for processes moving to the ELC team
• Participate in subject matter expert groups
• Support HR systems implementations/enhancements, coordinating process change management
• Monitor immigration compliance across assigned countries; flag renewals/potential issues and escalated
• Advise Tier 1 ELC coordinators on HR processes, improvements, and best practices
• Keep Tier 0 (self-service) guidance up to date, relevant, and accessible
• Maintain excellent customer service and respectful employee/manager experiences
• Monitor KPIs/SLAs and resolve issues in line with governance/escalation processes
• Maintain stakeholder relationships; translate trends into action plans; collaborate across People Solutions teams

Projects & Continuous Improvement

• Lead/contribute to employee lifecycle and continuous improvement projects
• Support training for end-users and key stakeholders
• Improve ways of working; streamline/simplify and remove/automate low-value tasks

Experience Required

• Bachelor’s degree in Business, Human Resources, or related field (highly preferred)
• 2+ years HR services delivery experience
• Experience with standard operating processes and procedures
• Proficient with MS Office (Word, Excel, PowerPoint)
• Prior SAP SuccessFactors experience
• Strong interpersonal and collaboration skills
• Ability to manage cases, multiple workloads, and complex multi-step processes
• Experience in multinational/multilingual/culturally diverse environments (local/remote)
• Strong case management knowledge and systems
• Project management experience

Benefits

• Competitive compensation, benefits for you and your family, and career development opportunities (Total Rewards)

Hybrid Working Approach

Ability to work two days per week from home in many roles.