Operational Excellence Specialist

Jackson Health System; Miami (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Jackson Health System in Miami is seeking an Operational Excellence Specialist to support the Transformation Office in executing healthcare process improvements and strategic initiatives. You will help plan, document, and report on projects, ensuring governance and value realization across stakeholders.

The role requires at least 2 years in administrative or project coordination roles and a PMP or Lean Six Sigma certification, with strong analytical and communication skills in a fast-paced

Qualifications

• At least 2 years of experience in administrative, project coordination, or operational support roles.
• Credentials: PMP or Lean Six Sigma certification required.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Strong communication, organizational, and governance-following capabilities.

Responsibilities

• Support leadership in planning, execution, and monitoring of operational excellence initiatives.
• Maintain project documentation, charters, schedules, risk registers, and status reports.
• Coordinate meetings, prepare agendas, document minutes, and track actions to closure.
• Assist with data collection, KPI tracking, dashboard updates, and performance reporting.
• Support resource coordination, timeline tracking, and milestone monitoring.
• Ensure updates in PMO systems like ClickUp, SharePoint, and MS Office.

Skills

Data analysis

Prioritization

Communication

Deadline-driven

Instruction following

Independent judgment

Technology proficiency

Education

Associate's or bachelor's degree in business or Healthcare Administration

Tools

ClickUp

SharePoint

MS Office

Job description

Miami, FL Full-Time Operational Excellence (OpEx)

Summary

The Operational Excellence Specialist provides administrative, analytical, and coordination support to the Operational Excellence and Transformation Office team to ensure the successful execution of healthcare process improvement and strategic transformation initiatives. This role supports project planning, documentation, reporting, and Transformation Office administrative functions, enabling leadership to focus on delivery, governance, and value realization. The Operational Excellence Specialist plays a key role in maintaining Operational Excellence Office standards, operational discipline, and organizational alignment across clinical and administrative stakeholders.

Responsibilities

• Support leadership in the planning, execution, and monitoring of operational excellence and process improvement initiatives.
• Maintain project documentation, including charters, schedules, action logs, risk registers, and status reports.
• Coordinate project meetings, prepare agendas, document minutes, and track action items to closure.
• Assist with data collection, KPI tracking, dashboard updates, and performance improvement reporting.
• Support resource coordination, timeline tracking, dependency management, and milestone monitoring.
• Ensure accurate and timely updates in PMO systems and tools (e.g., ClickUp, SharePoint, MS Office).
• Assist with basic budget tracking, issue logging, and risk documentation.
• Support Lean Six Sigma and continuous improvement activities, including process mapping and workflow documentation.
• Provide administrative support for Transformation Office initiatives, governance forums, and workstreams.
• Assist with scheduling and coordinating Transformation Office meetings, workshops, and Kaizen events.
• Prepare and organize agendas, presentations, materials, and follow-up documentation for leadership meetings.
• Maintain Transformation Office documentation repositories, folders, templates, and standardized tools.
• Track Transformation Office action items, deliverables, and reporting deadlines across multiple workstreams.
• Support project intake, prioritization, and pipeline tracking processes for the Transformation Office.
• Assist with onboarding materials, role assignments, and coordination for new OpEx team members.
• Ensure consistency and compliance with Transformation Office governance, reporting, and documentation standards.
• Perform all other related job duties as assigned.

Experience

At least 2 years of experience in administrative, project coordination, or operational support roles.

Education

Associate's or bachelor's degree in business, Healthcare Administration, or a related field is preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Project Management Professional (PMP) or Lean Six Sigma certification is required.