Business Operations Manager

Aquent; Redmond (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aquent is seeking a strategic and senior professional to lead the operational rhythm and planning for teams focused on accessibility, digital safety, privacy and crisis management. You will orchestrate budgets, ROB cadence, executive communications, and cross-functional reporting to drive a trusted, ethical technology platform.

This role emphasizes strong stakeholder management and autonomous, proactive leadership in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Management or related field.
• 10+ years of progressive experience in business management or operations.
• Proven ability to establish and maintain effective communication across diverse business units.
• Strong budget tracking, expenditure monitoring and cost control.

Responsibilities

• Lead and orchestrate budget and forecasting activities for a critical operational group.
• Drive the day-to-day rhythm of business (ROB) work for efficiency across teams.
• Develop and deliver executive and internal communications including town halls and company-wide emails.
• Oversee reporting providing insights to inform strategic decisions and track progress.
• Establish and maintain robust communication channels across business units and project teams.
• Manage storage and retrieval of project communications data and metrics with data integrity.
• Review contracts, cost proposals, and supplements to ensure compliance and favorable outcomes.
• Set up and manage project and work breakdown structures for organized execution.
• Develop documented, streamlined business processes to boost efficiency and consistency.
• Track budgets and expenditures, monitor controls and costs against budgets.
• Identify potential budget overruns early and propose mitigations.

Skills

Budget tracking

Executive communication

Strategic planning

Stakeholder management

ROB rhythm of business

Time management

Education

Bachelor's degree in Business Management

Tools

Excel

Microsoft Word

Enterprise Applications

Job description

Join a leading organization at the forefront of technological innovation, dedicated to shaping the future of digital experiences with integrity and responsibility. Our mission is to empower every person and every organization on the planet to achieve more, by building products and services that adhere to the highest standards of ethics, accessibility, digital safety, and privacy. We are committed to fostering a culture of excellence and impact, where cutting-edge technology meets profound societal responsibility.

Are you a strategic thinker with a passion for operational excellence and a knack for driving critical business initiatives? We are seeking a dynamic individual to step into a pivotal role, where you will be instrumental in shaping the operational rhythm and strategic planning for teams focused on ensuring our products meet the highest standards in areas like accessibility, digital safety, privacy, and crisis management. This is more than a role; it’s an opportunity to make a tangible impact, ensuring our technological advancements are built on a foundation of trust and ethical leadership. You will be at the heart of our efforts to orchestrate seamless operations, manage vital resources, and communicate our vision effectively across the organization.

Key Responsibilities

• Lead and orchestrate budget and forecasting activities, ensuring financial health and strategic resource allocation for a critical operational group.
• Drive the day-to-day rhythm of business (ROB) work, maintaining operational cadence and efficiency across diverse teams.
• Develop and execute high-impact executive and internal communications, including preparing for town halls, drafting engaging posts for public platforms, and crafting internal/all-company emails.
• Oversee comprehensive reporting, providing insights that inform strategic decisions and track progress against key objectives.
• Establish and maintain robust communication channels across various business units and from project teams to the wider organization.
• Manage the storage and retrieval of all project communications data and critical business metrics, ensuring data integrity and accessibility.
• Review contracts, cost proposals, and contract supplements, ensuring compliance and optimal financial outcomes.
• Set up and manage project and work breakdown structures, facilitating organized and efficient project execution.
• Develop and document streamlined business processes to enhance operational efficiency and consistency.
• Track project budgets and expenditures diligently, monitoring transaction controls and costs against established budgets.
• Proactively identify potential budget overruns and develop innovative solutions to mitigate financial risks.

Must-Have Qualifications

• Bachelor’s degree in Business Management, Economics, Finance, Accounting, or a relevant field.
• 10+ years of progressive experience in business management, operations, or a related field.
• Proven ability to establish and maintain effective communication services across diverse business units.
• Strong command of budget tracking, expenditure monitoring, and cost control principles.
• Demonstrated ability to predict potential budget overruns and propose effective solutions.
• Excellent verbal and written communication skills, with meticulous attention to detail.
• Exceptional customer service and interpersonal skills, fostering strong relationships.
• Ability to work autonomously and manage time effectively in a fast-paced environment.
• Solid understanding of business and management principles, including strategic planning, resource allocation, and production methods.
• Proficiency in applying accounting and mathematical principles to business operations.
• Adept at analyzing business trends and projecting future revenues and expenses.
• Proficiency with computer applications such as Microsoft Word and Excel.

Nice-to-Have Qualifications

• Experience in a Business Management or Chief of Staff-type role.
• Rhythm of Business (ROB) management experience at the executive level.
• Direct support experience for a senior executive.
• Strong budget management experience, including sophisticated forecasting and variance reporting.
• Exceptional internal and executive communication skills, with a track record of impactful messaging.
• Demonstrated ability to influence and effectively manage stakeholders across a large organization.
• Experience with Enterprise Applications.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.