Operational Excellence Manager - High Reliability

University Health; San Antonio (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

University Health seeks a High Reliability Manager Operational Excellence to partner with the Director in advancing a culture of fairness, learning, and reliability. You will coach frontline leaders, facilitate cultural rounding, and promote the adoption of Fair and Just Culture and High Reliability Organization behaviors across the system.

You will help build leadership bench strength through succession planning and development activities, support education initiatives, and embed these

Qualifications

• Bachelor's degree in healthcare, organizational development, leadership, business, psychology or related field.
• Master's degree preferred.
• Experience coaching or consulting with leaders in healthcare or complex orgs is preferred.
• Lean/Six Sigma certification desired; Just Culture training within 90 days of hire.

Responsibilities

• Coach frontline leaders and promote Fair and Just Culture and High Reliability behaviors.
• Facilitate cultural rounding and embed HRO principles into daily leadership decisions.
• Advance leadership development and succession planning across departments.
• Support department-level improvement work and organizational priorities.

Skills

Leadership coaching

Lean Six Sigma

Organizational development

Patient safety

Education

Bachelor's degree in healthcare/related field

Master's degree preferred

Tools

Microsoft Office

Job description

POSITION SUMMARY/RESPONSIBILITIES

The High Reliability Manager Operational Excellence partners with the Director in advancing University Health’s culture of fairness, learning, and reliability by coaching and mentoring frontline leaders, facilitating cultural rounding, and promoting consistent adoption of Fair and Just Culture and High Reliability Organization (FJC-HRO) behaviors. The Manager serves as an operational leader responsible for advancing leadership development, Fair and Just Culture, and High Reliability across the organization through coaching, consultation, education, and advancement of department and organizational priorities. The Manager plays a key role in building leadership bench strength by supporting succession planning and development activities across departments. Responsibilities also include facilitating leader education, supporting department-level improvement work, and helping embed Fair and Just Culture and High Reliability principles into everyday leadership behaviors, operational practices, and decision-making.

EDUCATION/EXPERIENCE

Bachelor’s degree in healthcare, organizational development, leadership, business, psychology, or a related field is required. Master’s degree preferred. Experience coaching, mentoring, developing, or consulting with leaders in a healthcare or complex organizational environment is preferred. Experience with Fair and Just Culture, High Reliability, leadership development, organizational effectiveness, or patient safety is strongly preferred. Proficiency in Microsoft Office Suite is required.

LICENSURE/CERTIFICATION

Lean/Six Sigma certification desired. Certificate in Just Culture Training for Managers and Mentors required within 90 days of hire.