Operational Excellence Manager- Capital One Lounges - USA

Compass Group USA; Sterling (VA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement Plan

Health and Wellness Programs

Commuter Benefits

Medical, Dental, Vision

Descripción de la vacante

Compass Group USA is seeking an Operational Excellence Manager to support the Airport Center of Excellence (ACE) for the Capital One Lounge portfolio. You will partner with lounge leaders and operations teams to strengthen service delivery, develop talent, and drive operational excellence across locations.

This role suits hospitality professionals who enjoy coaching teams, working in dynamic settings, and building cross-location partnerships.

Formación

• Hospitality leadership experience in airport lounges, hotels, restaurants, private clubs, premium foodservice, or similar environments.
• Experience supporting multiple locations, business units, or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen, including labor, food, and operational cost management.
• Excellent communication, presentation, organization, and relationship-building skills.
• Ability to influence stakeholders and adapt to changing priorities in fast-paced environments.

Responsabilidades

• Provide interim leadership during transitions, staffing gaps, leaves, and periods of increased business demand.
• Support new lounge openings, operational transitions, and strategic initiatives.
• Partner with lounge, district, and corporate leaders to execute operational priorities.
• Share best practices and help teams resolve operational challenges.
• Lead training focused on hospitality, culinary standards, service, safety, and operational procedures.
• Coach managers and frontline teams to strengthen performance, engagement, development, and retention.
• Support onboarding and development of new leaders.
• Promote a culture of learning and continuous improvement.
• Conduct operational assessments and audits to ensure standards are consistently achieved.
• Identify improvement opportunities and help teams implement sustainable solutions.
• Support food safety, sanitation, security, labor, and company compliance requirements.
• Champion personalized service and memorable guest experiences.
• Collaborate with leaders across airport locations to promote consistency and operational effectiveness.
• Support company initiatives, reporting requirements, and key business metrics.
• Serve as a trusted resource for problem-solving and business continuity.
• Build strong relationships that encourage communication and alignment.

Conocimientos

Hospitality leadership

Multi-location experience

Training & coaching

Guest service

Financial acumen

Communication

Change adaptability

Educación

Bachelor's degree in Hospitality Management or related

Descripción del empleo

Select how often (in days) to receive an alert:

• We are hiring immediatelyfor a XXX position.
• Location: Note: online applications accepted only.
• Schedule: Open Availabity is Required &70% Travel
• Requirement: Must reside near Major Airport in NY (JFK or LGA) OR Vir-IAD
• Pay Range: [[cust_StartingPayRate]] to [[cust_MaxPayRate]]

Free meals, uniforms and laundering service available at select locations.

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

TheOperational Excellence Manager is a key member of the Airport Center of Excellence (ACE) team, supporting exceptional and consistent experiences across the Capital One Lounge portfolio. This highly visible role partners with lounge leaders and operational teams to strengthen service delivery, develop talent, support business continuity, and drive operational excellence.

This role is ideal for a hospitality professional who thrives in dynamic environments, enjoys coaching and developing teams, and can build strong partnerships across multiple locations.

What You'll Do

Operational Leadership & Support

• Provide interim leadership during transitions, staffing gaps, leaves, and periods of increased business demand.
• Support new lounge openings, operational transitions, and strategic initiatives.
• Partner with lounge, district, and corporate leaders to execute operational priorities.
• Share best practices and help teams resolve operational challenges.

Training & Development

• Lead training focused on hospitality, culinary standards, service, safety, and operational procedures.
• Coach managers and frontline teams to strengthen performance, engagement, development, and retention.
• Support onboarding and development of new leaders.
• Promote a culture of learning and continuous improvement.

Quality, Compliance & Guest Experience

• Conduct operational assessments and audits to ensure standards are consistently achieved.
• Identify improvement opportunities and help teams implement sustainable solutions.
• Support food safety, sanitation, security, labor, and company compliance requirements.
• Champion personalized service and memorable guest experiences.
• Collaborate with leaders across airport locations to promote consistency and operational effectiveness.
• Support company initiatives, reporting requirements, and key business metrics.
• Serve as a trusted resource for problem-solving and business continuity.
• Build strong relationships that encourage communication and alignment.

What We're Looking For

Required Qualifications

• Hospitality leadership experience in airport lounges, hotels, restaurants, private clubs, premium foodservice, or similar environments.
• Experience supporting multiple locations, business units, or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen, including labor, food, and operational cost management.
• Excellent communication, presentation, organization, and relationship-building skills.
• Ability to influence stakeholders and adapt to changing priorities in fast-paced environments.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business, related field, or equivalent professional experience.
• Luxury hospitality, premium guest service, or airport lounge experience.
• Experience with new openings, transition management, task force assignments, or business turnarounds.
• Background in executive dining, private clubs, luxury hotels, and upscale restaurants.

Travel Requirements

• Ability to travel extensively, approximately 70% of the time.
• Support locations including LAS, DFW, DCA, IAD, LGA, and JFK.
• Ability to obtain and maintain required airport security credentials.

Associates at FLIK are offered many fantastic benefits.

Both full-time and part-time positions offer the followingbenefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.