District Manager - Capital One Lounges

Compass Group USA; New York (NY); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Descripción de la vacante

Compass Group USA seeks a District Manager to oversee Capital One Lounge operations across major U.S. airports. You will provide strategic, operational leadership across locations and ensure an exceptional guest experience.

You will develop high-performing leaders, drive financial performance, culinary and service standards, and maintain strong client relationships. Travel ~60% and residency near major airports required.

Formación

• Bachelor’s degree or 5+ years leadership experience in multi-unit hospitality or related environment.
• Strong financial management including budgeting, labor, cost controls, and P&L management.
• Proven ability to build strong client and stakeholder relationships.
• Exceptional leadership, communication, and problem-solving skills.
• Must reside near IAD, DCA, JFK, or LGA.
• Must be willing to travel approximately 60% of the time.

Responsabilidades

• Provide strategic leadership across multiple Capital One Lounge locations, ensuring consistent service and guest experiences.
• Lead, coach, and develop operational leaders while fostering accountability and engagement.
• Build strong client relationships and serve as a trusted strategic partner.
• Drive hospitality quality, guest satisfaction, safety, and financial performance.
• Own district P&L including budgeting and labor management.
• Evaluate performance and implement strategies to improve results.
• Develop leadership talent through coaching and performance management.
• Maintain a visible leadership presence through site visits and client meetings.
• Partner with cross-functional teams to support business priorities.

Conocimientos

Strong leadership

Financial acumen

Client relationships

Communication skills

Problem solving

Educación

Bachelor's degree

Herramientas

Microsoft Office

Reporting systems

Descripción del empleo

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Other Forms of Compensation: Comprehensive Benefit Package

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.

We keep our people renewed, excited, and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do, and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

This is an exciting opportunity for an accomplished hospitality leader to oversee Capital One Lounge operations within major U.S. airports.

As the District Manager, you will provide strategic and operational leadership across multiple locations, ensuring an exceptional and consistent guest experience.

You will develop high-performing leaders while driving operational excellence, financial performance, culinary and service standards, employee engagement, and strong client relationships.

The ideal candidate is a dynamic, visible leader who thrives in fast-paced, premium hospitality environments.

This position requires approximately 60% travel. Candidates must reside near IAD, DCA, JFK, or LGA airports.

Key Responsibilities

• Provide strategic leadership across multiple Capital One Lounge locations, ensuring consistent service, operations, and guest experiences.
• Lead, coach, and develop operational leaders while fostering accountability, collaboration, and engagement.
• Build strong client relationships and serve as a trusted strategic partner.
• Drive hospitality, culinary quality, guest satisfaction, safety, employee engagement, and financial performance.
• Own district P&L, including budgeting, forecasting, labor management, cost controls, and profitability.
• Evaluate performance and implement strategies to improve operational and financial results.
• Develop leadership talent through coaching, performance management, and succession planning.
• Maintain a visible leadership presence through site visits, team engagement, and client meetings.
• Partner with cross-functional teams to support business priorities and enhance the guest experience.
• Ensure compliance with company, airport, food safety, quality, and workplace safety standards.

Required Qualifications

• Bachelor’s degree OR five years of progressive leadership experience in multi-unit hospitality, food and beverage, premium dining, airport lounges, or a related environment.
• Strong financial acumen, including budgeting, labor, cost controls, and P&L management.
• Proven ability to build strong client and stakeholder relationships.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to thrive in a highly visible, fast-paced environment.
• Must reside near IAD, DCA, JFK, or LGA.
• Must be willing to travel approximately 60% of the time.

Preferred Qualifications

• Experience supporting premium hospitality brands and elevated guest experiences.
• Proven success developing leaders and high-performing teams.
• Strong business acumen and ability to balance guest, client, employee, and operational priorities.
• Strategic, analytical, adaptable, and hands‑on leadership style.
• Strong client relationship, presentation, and communication skills.
• Proficiency with Microsoft Office and business reporting systems.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.