Operational Excellence Lead

Surgery Partners, Inc; Brentwood (TN); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Surgery Partners, Inc is hiring a Manager, Operational Excellence to lead performance improvement across the organization. This hybrid role is based at our Brentwood, TN corporate office with on-site work Monday through Wednesday.

You will partner with leaders to diagnose issues, develop actionable plans, and drive standardized processes, dashboards, and metrics that deliver measurable results.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Economics, Finance, Data Analytics, Healthcare Administration, or a related field.
• 3–5 years of experience in consulting, operations, performance improvement, finance, healthcare services, or related disciplines.
• Demonstrated ability to structure and solve complex business problems using quantitative analysis, research, and stakeholder input.
• Experience leading discrete projects or workstreams from problem definition through analysis, recommendation, and implementation.
• Strong quantitative and analytical skills, with proficiency in Excel and comfort working with large data sets.
• Strong written and verbal communication skills, including the ability to build clear, well-structured presentations and communicate with senior leaders.
• Demonstrated ability to manage multiple workstreams, stakeholders, deadlines, and dependencies in a fast-paced environment.
• Ability to collaborate effectively across all levels of the organization and build credibility with operational and functional leaders.
• Sound judgment, intellectual curiosity, attention to detail, and an eagerness to learn the operational realities of the business.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and Teams.

Responsibilities

• Lead operational excellence initiatives that improve efficiency, service quality, customer satisfaction, and financial performance
• Apply structured problem-solving approaches to diagnose root causes, evaluate potential solutions, and develop practical implementation plans
• Develop project workplans, clarify milestones and deliverables, track progress, and identify risks, dependencies, and decisions requiring escalation
• Coordinate cross-functional teams and maintain accountability for agreed actions, timelines, and outcomes
• Support the development and implementation of standardized processes, operating rhythms, tools, and best-practice materials that drive consistency and scalability
• Balance analytical rigor with practical implementation, adapting recommendations to operational realities and stakeholder needs

Skills

Quantitative analysis

Project management

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Operations Management, Engineering, Economics, Finance, Data Analytics, Healthcare Administration, or a related field

Tools

Excel

PowerPoint

Word

Outlook

Teams

Job description

Surgery Partners, Inc is hiring a Manager, Operational Excellence to lead performance improvement across the organization. This hybrid role is based at our Brentwood, TN corporate office with on-site work Monday through Wednesday.

You will partner with leaders to diagnose issues, develop actionable plans, and drive standardized processes, dashboards, and metrics that deliver measurable results.