Operational Data Analyst: Drive Efficiency & Insights

Rocket; Detroit (MI); On-site; USD 85,000 - 115,000; Full time

Job summary

Rocket Loans, headquartered in Detroit, seeks a Data Analyst to partner with leadership, collecting, analyzing, and reporting data that drives operational excellence across operations, call center, and servicing reporting needs.

You'll build KPIs, dashboards, and BI tools, transforming data into actionable insights and guiding strategic decisions as the company transitions to advanced analytics platforms.

Qualifications

• Bachelor’s degree or equivalent experience in a scientific discipline, mathematics, applied statistics, information technology, or a related field.
• 3+ years of experience using SQL or other querying languages to create and analyze data sets in a business setting.
• Experience creating KPIs/metrics around operational performance, team efficiency, and business health.
• Experience creating dashboards, reports, and data visualization tools.
• Experience executing end-to-end data analysis projects in a business environment.
• Experience using data to tell stories tailored to different audiences.
• Working knowledge of standard statistical measures, probability theory, and both qualitative and quantitative techniques.

Responsibilities

• Identify and communicate patterns in operations and call center data in response to business needs using data manipulation, statistics, and data visualization.
• Create and support business intelligence tools, databases, dashboards, reports, and methods with a focus on operations/servicing metrics and call center activity.
• Use data to support and challenge business solutions with stakeholders, particularly operations and collections teams.
• Identify, document, and use exploratory data analysis to investigate assumptions around operational performance and team efficiency.
• Maintain strong relationships and alignment among operations stakeholders to meet reporting and analytical objectives.
• Define, gather, and validate data requirements; evaluate and ensure data quality standards are met.
• Develop and maintain KPIs and metrics around operational performance, team efficiency, and business health.
• Support the team's transition to Sigma as our primary reporting and visualization platform.
• Stay proactive and strategic—identifying opportunities to improve processes and reporting before being asked.
• Stay informed of industry trends and best practices in operations, call center management, and data analytics.

Skills

SQL

KPIs/metrics

Dashboards

Data storytelling

Statistical concepts

Education

Bachelor's degree or equivalent in a scientific discipline, mathematics, applied statistics, information technology, or a related field

Tools

Databricks SQL

Sigma

AWS

Job description

Rocket Loans, headquartered in Detroit, seeks a Data Analyst to partner with leadership, collecting, analyzing, and reporting data that drives operational excellence across operations, call center, and servicing reporting needs.

You'll build KPIs, dashboards, and BI tools, transforming data into actionable insights and guiding strategic decisions as the company transitions to advanced analytics platforms.