Senior Operations Analyst - Data & Process Optimizer

Rocket Homes Real Estate LLC; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Job summary

Rocket Homes Real Estate LLC in Coppell, TX seeks a Senior Business Operations Analyst to partner with Servicing teams to drive productivity, compliance, QA, and system upgrades. You will map processes, build ad hoc reports, and perform detailed data analysis to identify efficiency opportunities.

The role requires a Bachelor’s degree with about 5 years in related work, mortgage/financial services experience is a plus, and a proven ability to manage multiple priorities with minimal supervision.

Qualifications

• Bachelor’s degree and typically requires a minimum of 5 years of related work experience.
• Mortgage and/or Financial Services experience a plus.
• Strong data analytics and communication skills required.

Responsibilities

• Generate daily, weekly, and monthly internal and external reports.
• Analyze and improve processes to gain efficiencies.
• Coordinate with business partners, IT, vendors and senior management.
• Perform ad hoc data reconciliations to meet SLAs and client requirements.
• Communicate analytical results to senior operations management.

Skills

Data analytics

Communication

Independent judgment

Stakeholder management

Time management

Education

Bachelor’s degree

Tools

Visio

Excel

Access

SQL Server Management Studio

Genesys reports

Job description

Rocket Homes Real Estate LLC in Coppell, TX seeks a Senior Business Operations Analyst to partner with Servicing teams to drive productivity, compliance, QA, and system upgrades. You will map processes, build ad hoc reports, and perform detailed data analysis to identify efficiency opportunities.

The role requires a Bachelor’s degree with about 5 years in related work, mortgage/financial services experience is a plus, and a proven ability to manage multiple priorities with minimal supervision.