Operational Analytics Manager: Insights & Automation

National Life Insurance Company; Town of Vermont (WI); On-site; USD 96,000 - 140,000; Full time

Job summary

National Life Group is seeking a Manager, Operational Analytics to lead a team of analytics professionals supporting Service and Operations. You will turn complex data into clear insights, guide dashboard and forecasting tool delivery, and ensure high-quality, actionable recommendations aligned with business value.

The ideal candidate will combine analytical expertise with business judgment, build cross-functional relationships, and champion responsible AI practices within an on-site

Qualifications

• Bachelor’s degree and eight or more years of related experience; an advanced degree and five or more years of related experience; or twelve or more years of total combined post-secondary education and relevant work experience.
• Experience in operational analytics, business intelligence, data analytics, decision support, or related discipline.
• Demonstrated success leading, coaching, and developing employees.
• Ability to translate data into clear business insights and leadership-ready communications.
• Experience managing competing priorities and allocating resources based on value, urgency, effort, risk, and alignment.
• Proficiency with Excel and data-analysis, BI, or data-visualization tools.
• Knowledge of data sources, database structures, data-quality concepts, and data-validation practices.
• Strong analytical reasoning, communication, stakeholder-management, and problem-solving skills.
• Ability to use approved AI-enabled tools responsibly and maintain accountability for quality of work.

Responsibilities

• Lead, coach, and develop a team of analytics professionals, setting clear expectations and supporting performance, growth, and career development.
• Partner with Service and Operations leaders to understand business challenges, frame analytical questions, and recommend effective approaches.
• Guide the delivery of dashboards, reporting, forecasting tools, analytical investigations, and self-service solutions.
• Move the team beyond reporting by identifying trends, evaluating business implications, and developing actionable recommendations.
• Own the intake and prioritization of analytics requests, balancing immediate operational needs with longer-term initiatives and team capacity.
• Establish consistent standards for analytical quality, data validation, documentation, visualization, and interpretation.
• Identify opportunities to simplify work, automate recurring activities, and responsibly apply approved AI-enabled tools.
• Communicate priorities, findings, tradeoffs, and recommendations to technical, operational, and leadership audiences.
• Apply sound judgment to complex and ambiguous challenges, setting short-term priorities that support broader Service and Operations objectives.
• Create an inclusive, collaborative, and accountable team environment grounded in National Life Group’s values and Servant Leadership Tenets.
• All other duties as assigned.

Skills

Operational analytics

Leadership

Data visualization

Executive communications

AI tools

Education

Bachelor's degree required

Advanced degree preferred

Tools

Excel

BI tools

AI-enabled tools

Job description

National Life Group is seeking a Manager, Operational Analytics to lead a team of analytics professionals supporting Service and Operations. You will turn complex data into clear insights, guide dashboard and forecasting tool delivery, and ensure high-quality, actionable recommendations aligned with business value.

The ideal candidate will combine analytical expertise with business judgment, build cross-functional relationships, and champion responsible AI practices within an on-site