Data-Driven Operations Strategy Intern

National Life Group; Montpelier (VT); On-site; USD 25,000 - 39,000; Full time

Job summary

National Life Group is seeking a Strategic Operations Analyst Intern to support New Business and Underwriting by turning data into actionable insights. You will analyze workflow performance, SLA results, and vendor outcomes to help leaders understand where improvements are needed.

This role suits someone who enjoys data, pattern recognition, and communicating findings clearly. You are pursuing a degree in Statistics, Business Administration, Finance, or data analytics and have strong Excel

Qualifications

• Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics or a related field.
• Strong analytical and problem-solving skills.
• Strong Microsoft Excel skills.
• Strong written and verbal communication skills.

Responsibilities

• Analyze operational performance across New Business and Underwriting, including workload completed, workload outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
• Identify trends and changes in performance on a week-over-week, month-over-month, and year-over-year basis, helping leaders understand what is improving, declining, or remaining consistent and the potential drivers behind those results.
• Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of overall NB/UW work being completed by BPO teams, helping quantify the operational value and capacity gained through the partnership.
• Monitor vendor operational performance by reviewing key measures such as turnaround time, accuracy, hit rates, utilization, order volume, and spend trends, and help identify changes or issues that may require further review or escalation.
• Develop dashboards, summaries, and other reporting that turn complex data into clear insights for operational and senior leadership.
• Partner with leaders across the organization to investigate performance gaps, identify opportunities for process or workflow improvement, and provide recommendations that support stronger SLA adherence and more consistent execution.

Skills

Analytical thinking

Microsoft Excel

Written and verbal communication

Education

Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics or a related field

Job description

National Life Group is seeking a Strategic Operations Analyst Intern to support New Business and Underwriting by turning data into actionable insights. You will analyze workflow performance, SLA results, and vendor outcomes to help leaders understand where improvements are needed.

This role suits someone who enjoys data, pattern recognition, and communicating findings clearly. You are pursuing a degree in Statistics, Business Administration, Finance, or data analytics and have strong Excel