Operation Support Manager - SB

Amergis Healthcare Staffing; Columbia (MD); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Job summary

Amergis Healthcare Staffing seeks an Operations Support Manager to ensure revenue cycle integrity and mentor the revenue cycle team. You will liaison with the Manager, Implementation for new client go-lives and oversee AR, billing, cash application, and vendor payments.

You will drive KPIs, support client implementations, build leadership among staff, and improve processes to optimize cash flow while maintaining high customer service with Sunburst partners and clients.

Qualifications

• At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred
• High School degree required; Bachelor's degree preferred
• Superior knowledge of Sunburst's Billing, Collections, Cash Application and Vendor Payment Guidelines
• Proficiency in Microsoft Office, with intermediate proficiency in Excel
• Excellent decision-making, team-building, and development skills
• Excellent written and verbal communication skills; proficiency in the English language is required

Responsibilities

• Oversees and manages KPIs for revenue cycle functions including AR, AP, Cash Application, and Supplier Payment initiation
• Assists with New Sunburst Client Implementations, focusing on Timecard Management, Billing Integrity, Invoicing Setup
• Builds relationships with Maxim/Amergis leaders associated with Revenue Cycle functions
• Collaborates and provides continuous feedback to team members and managers to improve Sunburst relationships
• Develops team members through development plans, mentorship, and succession planning
• Collects on over 90 day accounts and other escalated accounts, communicates payment issues to agency partners
• Drives high level of customer service between reports, team members, and external stakeholders
• Proactively communicates risk areas to senior leadership by reviewing AR and completing risk analysis
• Actively involved in complex payer issues and seeks process improvements
• Separates and combines tasks into efficient workflows and executes action plans
• Implements education process improvements to prevent disruptions in revenue cycle oversight
• Performs other duties as assigned

Skills

Accounts Receivable

Billing

Cash Application

Vendor Payment

Excel

Communication

Decision-making

Education

High School Diploma

Bachelor's degree preferred

Tools

Sunburst AR System

Microsoft Office

Job description

The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel.

Essential Duties and Responsibilities:

• Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation

• Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst's AR Management System

• Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions

• Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships

• Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans

• Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise

• Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders

• Proactively communicates to senior leadership potential risk areas by actively reviewing your team's account receivables as needed and completing a risk analysis

• Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies

• Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans

• Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle

• Performs other duties as assigned/necessary

Minimum Requirements:

• At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred

• High School degree required; Bachelor's degree preferred

• Superior knowledge of Sunburst's Billing, Collections, Cash Application and Vendor Payment Guidelines

• Proficiency in Microsoft Office, with intermediate proficiency in Excel

• Excellent decision-making, team-building, and development skills

• Excellent written and verbal communication skills; proficiency in the English language is required

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

#LI-JD5

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $65000 - $82500 / Year

Date Posted: 2026-09-29T21:38:59