Operation Support Associate - Production

1440 Multiversity; Scotts Valley (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

Retirement plan

Job summary

1440 Multiversity is a nonprofit learning destination committed to delivering high-quality guest experiences through production support and attentive service. You will help faculty, staff, and guests by ensuring smooth operations and reliable supplies on campus.

Join a mission-driven team on a beautiful 75-acre campus, contributing to hospitality, events, and program delivery while growing professionally in a culture that values learning and well-being.

Qualifications

• High school diploma or GED required; college certificate preferred.
• Experience in hospitality, service, or nonprofit sectors.
• Spanish-English bilingual preferred.

Responsibilities

• Provide production support and excellent customer service to faculty, staff, and teachers.
• Interact warmly with faculty and guests; coordinate program supplies.
• Maintain inventory, order replacements, and keep supplies organized.
• Assist with reservations and front desk duties as needed.
• Support safety and security processes; participate in special projects.

Skills

Hospitality experience

Customer service

Attention to detail

Teamwork

Bilingual Spanish-English

Education

High school diploma or GED

One-year certificate from college or technical school

Tools

Microsoft Office

Adobe Creative Cloud

Internet skills

Job description

Join Our Team at 1440 Multiversity
1440 Multiversity is a nonprofit philanthropic learning destination nestled in the redwoods of the Santa Cruz Mountains. Every booking serves our community and advances our mission of creating hope for living well. We offer immersive workshops, retreats, wellness programs, and community events that inspire people to Live, Lead, Love, Work, and Wonder more fully.

At 1440, hospitality is more than service - it's Deep Hospitality, an authentic and genuine love for others. Every team member plays a role in shaping meaningful guest experiences while contributing to a mission-driven culture of care, learning, and transformation.

Why Work Here

We believe our employees are our greatest resource. 1440 is proud to be recognized as a Great Place to Work® certified organization. When you join our team, you can expect:

Mission-Aligned Culture - Be part of a values-driven nonprofit where your work creates lasting impact.

Competitive Compensation - We offer some of the highest wages in Santa Cruz County, along with a robust benefits package.

Comprehensive Benefits - Health, dental, and vision insurance, life coverage, PTO, paid holidays, retirement savings, and more as requirements are met

Growth & Development - At 1440, you'll grow within a workplace that lives the principles of learning, feedback, and continuous improvement.

Wellness & Nature - Enjoy a 75-acre redwood campus with hiking trails, wellness classes, and shared rituals that support balance and belonging.

Community & Recognition - Staff are celebrated through team events, recognition bonuses, and opportunities to engage in community service projects.

Your Role

As a member of the 1440 team, you will bring professionalism, care, and a commitment to our mission into your daily work. Every role at 1440 supports the guest experience, whether by preparing meals, maintaining facilities, welcoming visitors, or delivering programs.

You’ll have the chance to:

• Contribute your skills to a collaborative team that values ideas and feedback.
• Build relationships with colleagues who care deeply about people and purpose.
• Grow personally and professionally through our culture of learning and continuous improvement.
• Work in a beautiful, inspiring environment where your efforts make a tangible difference.

What We're Looking For

We seek individuals who:

• Are motivated by purpose and service.
• Bring a strong work ethic and attention to detail.
• Value teamwork and authentic connection with others.
• Are open to learning, feedback, and growth.
• Want to be part of a mission-driven culture of belonging.

Equal Opportunity Statement

1440 Multiversity provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where everyone belongs. Harassment of any kind is strictly prohibited.

Production Duties:

• Utilizes systematic processes to provide and ensure excellent production support and customer service to faculty, staff, and teachers.
• Interacts with faculty and guests in a warm, flexible manner.
• Reports questions or unusual requests to next-level leadership.
• Communicates effectively with faculty, staff, and assistants when coordinating all program supplies and support. Communicates effectively with the production team, utilizing all relevant communication systems to support production requests efficiently and promptly.
• Assists the supervisors in proactively keeping track of all supply inventory. This includes ordering replacements, obtaining supply maintenance, and keeping supplies clean and organized.
• Gathers and reports all feedback, concerns, and helpful insight, observed or reported, while supporting faculty, guests, and programs.
• Assists with identifying additional opportunities for upgrades and production improvements.
• Evaluates and maintains all rooms and supplies regularly and recommends additional supplies and equipment that would benefit programs and our campus.
• Refers to the supervisor for direction to provide all necessary supplies and support for programs.
• Assists in special projects and miscellaneous duties as assigned.
• Works evenings and weekends as required.

Other Duties:

• Supports servicing food and beverage to guests in all approved public eating areas on the 1440 campus.
• Assists Café with the preparation of daily needs to deliver exceptional sales and service to guests.
• Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
• Aids reservations by ensuring a smooth operation of guest reservations.
• Assists in safety and security processes and protocols.

Qualifications:

Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.

• Education:
  • Required: High school diploma or general education degree (GED).
  • Preferred: One-year certificate from college or technical school.
• Experience:
  • Required: Experience in a position that focuses on the Hospitality, Point of Sales, Service Industry, Non Profit, Health and Wellness, Accounting, Audio Video industry.
• Language Requirements:
  • Preferred: Bilingual in Spanish and English.
• Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of guests or employees of the organization.
• Mathematical Skills: Must have the ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions while dealing with problems involving a few concrete variables in standardized situations.
• Business Acumen: Must understand the business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; demonstrates understanding of current role and job responsibilities. Acts with accountability while committing to achieve 1440's financial goals and mission objectives.
• Computer Skills: Must have knowledge of Internet software, and Microsoft Suite of Products, Adobe Creative Cloud and type 50 WPM.

AAP/EEO Statement:

1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.