Operation Manager

KLM RENTAL GROUP; Clearwater (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

A rental service provider is seeking a manager to oversee activities at the airport rental counter in Clearwater, Florida. Responsibilities include managing customer service, staffing, and resolving complaints, along with assisting with budget preparation and monitoring gasoline expenses. If you have experience in a similar role and possess strong leadership skills, this position may be a great fit for you.

Qualifications

• Responsibilities include overseeing airport rental counter operations and ensuring efficient service delivery.
• Ability to manage staffing schedules and supervise personnel across exempt and nonexempt roles.
• Experience in handling customer complaints and driving revenue through upselling and reporting.

Responsibilities

• Manage all activities at an airport related to servicing of customers at the rental counter.
• Plan and implement staffing schedules based on business demands.
• Oversee shuttling of customers from rental counters to cars.
• Ensure customer complaints are handled and resolved effectively.
• Provide statistical information relating to transaction and revenue projects.
• Assist management in the preparation of the annual budget.
• Monitor gasoline charges currently being paid.
• Implement HR policies.

Job description

Job Description

What you'll do:

• Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies