Customer Operations Manager

Hertz Global Holdings, Inc.; St. Louis (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Rentals discount

Benefits package

401(k) match

PTO & parental leave

Career growth

Employee discounts

Job summary

Hertz Global Holdings, Inc. in St. Louis is seeking a Customer Operations Manager to lead a high-performing team, oversee airport operations, coach frontline staff, and drive revenue through value-added services.

This role emphasizes delivering exceptional customer experiences and building a culture of accountability in a fast-paced environment. Starting salary is $50,000 annually with a company vehicle, plus competitive benefits.

Qualifications

• 4+ leadership experience including coaching teams and driving performance.
• Strong interpersonal and problem-solving abilities; able to communicate across levels.
• Experience in hospitality, travel, retail, or car rental is a plus.
• High School Diploma required.

Responsibilities

• Lead daily customer and operational activities.
• Coach, develop, and inspire frontline teams.
• Deliver outstanding customer service and resolve escalated concerns.
• Drive sales of value-added products and services.
• Improve productivity, efficiency, and operational performance.
• Support recruiting, training, and employee development.

Skills

Leadership

Customer service

Operations

Communication

Education

High School Diploma

Job description

Job Description

Join Hertz as a Customer Operations Manager and play a key role in delivering exceptional customer experiences while leading a high-performing team. You'll oversee daily airport operations, coach frontline employees, drive revenue growth, and create a culture of accountability and engagement.

Salary: Starting at $50,000 annually and company vehicle

What You'll Do

• Lead daily customer and operational activities.
• Coach, develop, and inspire frontline teams.
• Deliver outstanding customer service and resolve escalated concerns.
• Drive sales of value-added products and services.
• Improve productivity, efficiency, and operational performance.
• Support recruiting, training, and employee development.

What We're Looking For

• 1-3 years of leadership, customer service, or operations experience.
• Hospitality, travel, retail, or car rental experience preferred.
• Strong communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced environment and motivate teams.
• High School Diploma required.

Why Hertz?

• Up to 40% off Hertz rentals
• Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Paid Time Off & Parental Leave
• Career Growth Opportunities
• Employee Discounts and Perks

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran