Operation & Customer Service Representative

QUICK USA; New York (NY); Hybrid; USD 30,307 - 34,440; Full time

Benefits offered by this job

PTO

Health, dental, and vision insurance

401K

Job summary

QUICK USA is seeking an Operation & Customer Service Representative in New York, NY. The role involves supporting end-to-end order processing and customer service coordination, including managing purchase orders, shipping documentation, and invoicing.

Ideal candidates will have logistics operations experience, be proficient in both Japanese and English, and demonstrate strong PC skills. The position offers a hybrid work model and benefits such as health insurance and PTO.

Qualifications

• Experience in logistics operations within the manufacturing or trading industry.
• Business-level proficiency in both Japanese and English.
• Proficient in basic PC skills (e.g., MS Office).
• Strong team player with a proactive attitude toward learning.

Responsibilities

• Support end-to-end order processing and customer service coordination.
• Manage purchase orders, shipping documentation, and invoicing.
• Communicate with customers and coordinate production schedules.

Skills

Logistics operations experience

Business-level proficiency in Japanese

Business-level proficiency in English

Basic PC skills (e.g., MS Office)

Team player with proactive attitude

Job description

Position

Operation & Customer Service Representative

Summary

This position is responsible for supporting end-to-end order processing and customer service coordination, including purchase order management, shipping documentation, invoicing, and communication with customers, headquarters, and manufacturing partners. The position also supports production scheduling, delivery coordination, and import-related administrative tasks.

Essential Duties

• Receive, review, and process customer purchase orders ensuring accuracy of product details, pricing, and delivery requirements.
• Issue purchase orders to internal departments and/or suppliers in accordance with customer requirements and production schedules.
• Prepare, verify, and issue shipping documents, including commercial invoices, packing lists, and related export/shipping paperwork.
• Generate and issue customer invoices accurately and in a timely manner.
• Enter, review, and process invoices received from headquarters.
• Coordinate and monitor delivery schedules, respond to lead time inquiries, and provide timely updates to customers.
• Communicate and coordinate production schedules and shipment timelines between manufacturing sites and customers to ensure on-time delivery.
• Support import-related documentation for materials and containers by collecting and organizing required documents from customers.
• Coordinate manufacture‑customer communication specifications and quality requirements on samples prior to shipment approval.
• Coordinate shipment arrangements with internal teams and logistics vendors and ensure timely dispatch and delivery execution.
• Perform, collect and update necessary documentation, filing and listing.
• Perform clerical duties such as photocopying, scanning & printing, sending/receiving fax and letters etc.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to superior(s) and work to resolve those issues.
• Comply with all company policies and procedures.
• Perform special projects and other miscellaneous duties as assigned by superior.

Working Hours, Working Style

9:00~17:00

・パターン①フルタイム（月～金）

・パターン②週5日勤務の時短

ハイブリッド勤務（トレーニング期間は出社）

Working Location

New York, NY

Salary / Benefits

• $22~25/h
• PTO
• Health dental vision insurance
• 401K

Holidays

Weekends, Holidays

Qualifications

• Experience in logistics operations within the manufacturing or trading industry.
• Business-level proficiency in both Japanese and English.
• Proficient in basic PC skills (e.g., MS Office).
• Strong team player with a proactive attitude toward learning.