Operation Coordinator

Jones Lang LaSalle Incorporated; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

PTO & company holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Coordinator to manage CMMS administration, reporting, and facilities support across a distributed portfolio. You will coordinate work orders, communicate KPI/SLA needs, and collaborate with site teams, Facility Managers, and third-party providers to ensure high-quality service delivery.

Key tasks include planning maintenance activities, coordinating with vendors, and maintaining CMMS integrity.

Qualifications

• 3+ years experience with facilities management and Corrigo CMMS/Work Order application.
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience.
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports.

Responsibilities

• Plan, schedule, coordinate and assign maintenance activities for group or team of responsibility.
• Communicate KPI and SLA requirements and identify service delivery improvements; manage third-party contractors/vendors.
• Oversee daily work order review and follow up to ensure service delivery and customer experience.
• Provide timely follow-up with customers, technicians, and vendors.
• Interface with Vendors and facilities staff to ensure coordination and execution with minimal disruption.

Skills

Corrigo CMMS

Facilities management

Customer service

MS Office

Excel

Education

Undergraduate degree or equivalent experience

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

The Operation Coordinator is responsible for CMMS administration, reporting, and facilities support across a distributed portfolio. Key duties include managing work orders, clearing work order flags, and coordinating with maintenance technicians and third-party providers. The role works closely with site teams, Facility Managers, the Operational Lead, Operation Project Manager, and Category Manager to ensure consistent performance against service level expectations.

What is your day to day?

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide FM Coaching on Corrigo
• Manage operations to mitigate operational risk
• Track submittals, ERs & POs, and change orders within client management systems
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

Desired experience and technical skills

Required

• 3+ years experience with facilities management and managing Corrigo CMMS/Work Order application
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office, and possess strong written, verbal and people skills
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Preferred

• Ability to multitask and work without direct supervision
• Ability to plan and manage work under time constraints
• Undergraduate degree or equivalent experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

70,000.00 – 80,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC

Job Tags:

Facility Operations

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.