Operations Manager, Facilities

JLL; Boston (MA); On-site; USD 113,000 - 117,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an experienced Facilities Operations Manager to lead regional operation teams responsible for client facilities. You will ensure the quality delivery of facility management operations, meet contractual deliverables, and drive uptime, cost savings, energy reductions, and service improvements.

This role requires strong leadership, vendor management, budgeting, and client relationship skills, with 5–10 years of relevant experience and a Bachelor’s degree.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5–10 years of relevant facilities operations experience.
• Proven experience managing a team.
• Strong technical knowledge of building systems.
• Ability to multi-task and organize responsibilities to achieve goals.

Responsibilities

• Lead the operation teams responsible for client facilities and ensure quality delivery of Facility Management Operations.
• Ensure contract deliverables are met or exceeded, including uptime, cost savings, energy reductions, and service improvements.
• Interfacing with client senior management, vendors, and internal teams to address issues and drive performance.
• Utilize data and analytics to communicate solutions and support decision making.
• Conduct planned inspections to verify service quality and customer satisfaction.
• Manage vendor performance, hold vendors accountable, and drive continuous improvement.
• Maintain client relationships, resolve conflicts, and monitor ongoing client satisfaction.
• Oversee compliance with codes, standards, and company policies; support the engineering compliance program.
• Develop and manage project and operations budgets; prepare detailed scopes of work and costs.

Skills

Leadership

Client relationships

Data analytics

Communication

Education

Bachelor's Degree or equivalent

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Operations Manager will support JLL's Integrated Facility Management (IFM) group on an account-based team. This position will have leadership responsibility for the operation team's that are responsible for the management of our Client's facilities.The Facility Manager will serve as the lead for the management and resolution of Client escalations within the regional facilities that their team is responsible for. This individual will be asked to ensure the quality delivery of Facility Management Operations while supporting the other JLL service line functions on the account. This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.

Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of the utility systems to include steam, chilled water, and compressed air.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
• Demonstrated success directly interfacing with client senior management, vendors, and throughout all levels of the organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.
• Conduct planned inspections to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users.

Vendor Management

• Closely monitor work requests communicated by JLL, the client and vendors.
• Continuously raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract scope of work. Partner with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Client Service/Satisfaction

• Develop and maintain positive client relationship.
• Conflict resolution and solution analysis.
• Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality
• Resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Manage routine touchpoints with regional client teams to proactively engage on and resolve issues.

Compliance

• Provides contract compliance management and quality control.
• Responsible for assisting with JLL Engineering compliance program.
• Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting

• Financial acumen to manage budgets for projects and operations.
• Preparation of detailed scopes of work and costs for operations projects.

Preferred Qualifications

• Education/training, Bachelor's Degree in a related area or equivalent combination of education and experience.
• Minimum 5-10 Years of relevant experience.
• Proven experience managing a team.
• Strong technical knowledge of building systems
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

113,000.00 - 117,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site -Boston, MA, Dallas, TX

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.