Operations Coordinator

Jones Lang LaSalle Incorporated; Cambridge (MA); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Coordinator to support a portfolio of sites, coordinating work orders and liaising with clients, account teams and service providers to ensure top-quality facilities services. The role reports to the Performance Operations Manager and emphasizes customer service and timely resolution of issues.

The position requires coordination across internal groups, with a focus on scheduling, cost control, and data reporting.

Qualifications

• Experience coordinating work orders, maintenance or facilities services.
• Strong customer service orientation and problem-solving skills.
• Ability to liaise with vendors, clients and internal teams to resolve issues.

Responsibilities

• Provide work order management support and program administration.
• Coordinate maintenance repair calls, scheduling, quoting and post-service activities.
• Manage vendor invoices, quote approvals and cost coding.
• Ensure timely completion of service delivery, admin tasks and special projects.
• Review incident tickets and escalate when needed to internal teams.
• Maintain daily communication with vendors via phone, email and reports.
• Prioritize and follow up on open work orders based on age and status.
• Collaborate with Sourcing, Operations and Finance to address requirements and opportunities.
• Create training and onboarding for client/service provider personnel as needed.
• Provide reports and dispatch updates for assigned business units.
• Participate in weekly calls to share updates and information.

Skills

Work orders

Scheduling

Vendor management

Reporting

Invoicing

Cross-functional teamwork

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Operations Coordinator supports a portfolio of sites and interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided.

Reporting to the Performance Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with

the highest degree of customer service.

• Responsible for providing work order management support, program administration, reporting and other activities as assigned.
• Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities. Completes repair service work orders/projects.
• Manage financial aspects of work orders including vendor invoice processing, quote approval based on contracted rates, and proper cost coding.
• Ensure service delivery, work orders, administrative tasks and special projects are completed in a timely and satisfactory manner.
• Review incident tickets to ensure timely resolution and proper escalation to internal support teams.
• Communicate with vendors daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
• Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up.
• Work with internal groups (Sourcing Team, Operations Team, Finance) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
• Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any other projects.
• Provide required reporting, data, and dispatch updates for assigned units of business.
• Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing.
• Requires participating in overtime work as needed

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

60,008.00 – 60,008.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Cambridge, MA

Job Tags:

Guest Service

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.