Operating Room Scheduling Director

OR Scheduling; Columbia Township (MO); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition and certification support

Retirement plan with company match

Employee assistance programs

Job summary

OR Scheduling in the United States is seeking a Director of Centralized OR Scheduling to lead strategy, operations, and performance across facilities. You will drive standardized scheduling, optimize OR utilization, and partner with facility leadership to meet quality and financial goals.

This role requires strong leadership, broad operating experience in perioperative scheduling, and the ability to manage complex, multi-site operations.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Health Information Management, or related field required.
• Masters degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.
• Minimum 7 years of healthcare operations, surgical services, or scheduling experience required.
• Minimum 5 years of progressive leadership experience required.
• Multi-facility healthcare operations experience preferred.
• Centralized scheduling, access management, or perioperative operations leadership experience preferred.
• Lean Six Sigma, PMP, CASC, or related operational certifications preferred.

Responsibilities

• Responsible for centralized OR scheduling operations across multiple facilities, divisions, and scheduling teams.
• Contribute to design and lead operational execution of strategies that improve telephony performance, OR access, throughput, block utilization, and scheduling efficiency.
• Direct all centralized OR scheduling functions to ensure accurate, timely, and efficient scheduling of surgical procedures.
• Serve as the primary liaison between centralized scheduling operations and facility leadership.
• Partner with facility executives and perioperative leadership to resolve operational concerns, drive adoption of standardized processes, and maintain stakeholder engagement.
• Develop and maintain relationships with physicians, physician office staff, anesthesia providers, nursing leadership, and hospital administration.
• Serve as escalation point for complex scheduling, physician, and facility issues.
• Utilize analytics and dashboards to identify trends and drive improvements.
• Monitor OR utilization, block utilization, scheduling accuracy, cancellations, productivity, and service metrics.
• Develop workforce plans, staffing models, and forecasting methodologies for scheduling coverage.
• Lead quality and process improvement initiatives focused on patient access and customer satisfaction.
• Develop, implement, and maintain departmental policies and procedures.
• Manage budgets, staffing plans, and productivity goals.
• Prepare and present executive-level operational reports.
• Lead recruitment, onboarding, training, coaching, and performance management.
• Partner with IT and Clinical Informatics to optimize scheduling systems and workflows.

Skills

Leadership

Scheduling

Operational excellence

Cross-functional collaboration

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree preferred

Job description

This position is incentive eligible.

Do you have the career opportunities as an Operating Room Scheduling Director you want with your current employer? We have an exciting opportunity for you to join OR Scheduling which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Director of Centralized OR Scheduling is responsible for the strategic leadership, operational oversight, and performance management of centralized operating room scheduling services across assigned divisions and facilities. This role ensures standardized, efficient, and patient-centered scheduling processes that optimize operating room utilization, support physician satisfaction, improve patient access, and achieve organizational goals related to quality, productivity, service, and financial performance.

What you will do in this role:

• Responsible for centralized OR scheduling operations across multiple facilities, divisions, and scheduling teams
• Contribute to the design of and lead operational execution of operational strategies that improve telephony performance, OR access, throughput, block utilization, and scheduling efficiency.
• Direct all centralized OR scheduling functions to ensure accurate, timely, and efficient scheduling of surgical procedures.
• Serve as the primary liaison between centralized scheduling operations and facility leadership.
• Partner with facility executives and perioperative leadership to resolve operational concerns, drive adoption of standardized processes, and maintain stakeholder engagement.
• Develop and maintain strong working relationships with physicians, physician office staff, anesthesia providers, nursing leadership, and hospital administration.
• Serve as an executive escalation point for complex scheduling, physician, and facility operational issues.
• Utilize operational analytics and performance dashboards to identify trends, drive decision-making, and prioritize improvement opportunities.
• Monitor OR utilization, block utilization, scheduling accuracy, cancellations, productivity, and service metrics.
• Accountable for achievement of operational service levels, including call answer performance, abandonment rates, voicemail reduction, scheduling productivity, and customer experience metrics.
• Develop workforce plans, staffing models, cross-coverage strategies, and volume forecasting methodologies to ensure adequate scheduling coverage across all supported facilities.
• Lead and Implement quality improvement and process improvement initiatives focused on patient access, scheduling accuracy, operational efficiency, and customer satisfaction.
• Develop, implement, and maintain departmental policies and procedures.
• Manage departmental budgets, staffing plans, and productivity goals.
• Prepare and present executive-level operational reports.
• Provide leadership for recruitment, onboarding, training, coaching, succession planning, and performance management.
• Partner with Information Technology and Clinical Informatics teams to optimize scheduling systems and workflows. Promote standardization, innovation, and best practices across all facilities.
• Ensure compliance with CMS, Joint Commission, state, federal, and organizational regulatory requirements.

Qualifications:

• Bachelors degree in Healthcare Administration, Business Administration, Nursing, Health Information Management, or related field required.
• Masters degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.
• Minimum 7 years of healthcare operations, surgical services, or scheduling experience required.
• Minimum 5 years of progressive leadership experience required.
• Multi-facility healthcare operations experience preferred.
• Centralized scheduling, access management, or perioperative operations leadership experience preferred.
• Lean Six Sigma, PMP, CASC, or related operational certifications preferred.

Benefits

OR Scheduling, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.