Operating Model Change Management Specialist

Cloud and Things; City of Albany (NY); Remote; USD 76,000 - 85,000; Full time

Job summary

Cloud and Things is seeking an Operating Model Change Management Specialist to support the NYS MECM engagement from Albany. You will map current operations, design future state processes, and prepare stakeholders for implementation.

You will work with the Operating Model workstream lead and teams across training, communications, and readiness to translate policy research into actionable change plans and executive summaries. This role emphasizes accuracy and compliance.

Qualifications

• 2+ years of change management experience.
• Experience with operating model design and process mapping.
• Advanced proficiency with Visio, PowerPoint, Word, and Excel.
• Experience facilitating working sessions with stakeholders.
• Strong analytical and written/verbal communication skills.
• Ability to manage multiple deliverables and maintain confidentiality.

Responsibilities

• Research and map As-Is processes, workflows, roles, and systems.
• Translate designs into To-Be process flows in Visio.
• Plan and facilitate working sessions; record decisions and owners.
• Prepare executive briefings outlining options, risks, and considerations.
• Review policies and documentation; synthesize findings in Word/Excel.
• Compare current and future models to identify impacts and readiness needs.
• Maintain accuracy, version control, and compliance of deliverables.

Skills

Change management

Operating model design

Process mapping

Facilitating sessions

Analytical thinking

Communication

Detail orientation

Discretion

Tools

Microsoft Visio

PowerPoint

Word

Excel

Job description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Job Title: Operating Model Change Management Specialist

Location: Albany, NY 12211 (Remote)

Duration: 12 Months (with potential for extension)

W2 Hourly Rate: $55-62/hour

Application Deadline: November 4, 2026

Overview

We are seeking an Operating Model Change Management Specialist who will support our NYS client. The specialist will support the Medicaid Eligibility Continuing Modernization (MECM) engagement by mapping current operations, developing future‑state process flows, and preparing stakeholders for implementation of New York’s non‑MAGI Medicaid eligibility system. Working with the Operating Model workstream lead and functional, training, communications, and readiness teams, this role translates system designs and policy research into actionable process and change plans.

Duties

• Research and map As-Is operating processes, including workflows, handoffs, roles, systems, pain points, and policy dependencies; validate Visio diagrams with subject matter experts.
• Translate functional system designs into To-Be process flows in Microsoft Visio, updating them as requirements and designs evolve.
• Plan and facilitate To-Be working sessions with program and DOH stakeholders; record decisions, action items, owners, and unresolved issues.
• Prepare concise executive PowerPoint briefings outlining operational options, risks, and implementation considerations.
• Review policies, procedures, and program documentation; synthesize findings and recommendations in Microsoft Word and Excel.
• Compare current and future processes and operating models to identify operational impacts and support implementation and change readiness activities.
• Maintain the accuracy, consistency, version control, and program compliance of process maps, research summaries, briefings, and other deliverables.

Mandatory Qualifications

• 2+ years of experience in change management.
• Experience with operating model design, As-Is and To-Be business process mapping, or process improvement.
• Advanced proficiency with Microsoft Visio, PowerPoint, Word, and Excel.
• Experience facilitating working sessions with business and technical stakeholders.
• Strong analytical and critical-thinking skills, translating findings into practical recommendations and implementation actions.
• Strong written and verbal communication skills, including preparing executive‑level summaries.
• Strong attention to detail and ability to manage multiple deliverables concurrently.
• Ability to handle sensitive program, staffing, and client information discreetly.

Desirable Qualifications

• Experience with Medicaid, health and human services, or other public‑sector modernization programs.
• Experience with change management or organizational readiness.
• Familiarity with New York State government or Medicaid eligibility processes.
• Experience conducting user research or engaging frontline stakeholders.

What We Offer

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high‑profile government initiatives, supporting meaningful change.
• Professional development through exposure to innovative Agile practices and leadership collaboration.
• A collaborative environment that values ownership, initiative, and continuous learning.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI‑Assisted Resume Evaluation Notice

Cloud and Things – Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluationEnsuring consistent review standards across all applications

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling: Your information is processed securely and used exclusively for recruitment purposes. Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities. You may opt out of long‑term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [e-mail]. All personal information is handled confidentially in accordance with our privacy policy.

AI Tool Data Processing

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.