Opera Cloud Implementation Lead

ITC Infotech; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

ITC Infotech is seeking an Onsite Delivery Lead to manage client communications, coordinate with offshore teams, and drive successful delivery of migration programs in a hybrid delivery model.

The role requires strong stakeholder management, platform and access knowledge, and practical experience with Oracle Dev Portal onboarding and OAuth provisioning. Immediate start date and a focus on enterprise hospitality ecosystem relationships are emphasized.

Qualifications

• Act as primary onsite contact for delivery teams and client stakeholders.
• Coordinate with offshore teams to align delivery activities and outcomes.
• Demonstrate platform, access, and integration readiness for migration projects.

Responsibilities

• Act as the primary onsite point of contact, representing the delivery team and ensuring effective coordination with client stakeholders.
• Manage client communications, understand business priorities, and drive timely resolution of issues and dependencies.
• Build strong stakeholder relationships through proactive engagement, transparency, and effective expectation management.
• Operational Unblocking & Logistics
• Identify risks, unblock challenges, and facilitate escalation management to ensure smooth project execution.
• Work independently onsite while collaborating with offshore teams to align delivery activities and outcomes.
• Provide regular status updates, coordinate cross-functional teams, and ensure successful delivery aligned with client objectives.
• SME Scheduling: Coordinate and lock in Oracle SME availability to support data mapping and integration reviews
• Pilot Readiness: Oversee certification and pilot run logistics directly on the ground.
• Cross-Border Communication: Context Translation: Translate local client business context and feedback to the offshore factory team.
• Status Reporting: Relay technical delivery updates back to client leaders

Skills

Stakeholder management

Platform & Access Knowledge

Oracle Dev Portal onboarding

API credential provisioning (OAuth)

Autonomous onsite delivery

Hospitality/Oracle ecosystem

Migration lead

Hybrid delivery

Industry knowledge

Education

Bachelor’s or Master of Engineering

Tools

Oracle Dev Portal

OAuth APIs

Job description

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Start Date: Immediate

Core Skills:

• Stakeholder management, project coordination, risk and escalation management
• Platform & Access Knowledge
• Practical familiarity with Oracle Dev Portal onboarding, API credential provisioning (OAuth), sandbox environments, and Amadeus coordination protocols.
• Ability to navigate and verify technical environment readiness autonomously.
• Ability to independently drive onsite delivery and cross-functional collaboration.
• Hospitality/Oracle ecosystem relationships.
• Prior onsite lead on migration programmers.
• Hospitality domain exposure
• Hybrid Delivery Methodologies
• Industry & Ecosystem Knowledge

Key Responsibilities:

• Act as the primary onsite point of contact, representing the delivery team and ensuring effective coordination with client stakeholders.
• Manage client communications, understand business priorities, and drive timely resolution of issues and dependencies.
• Build strong stakeholder relationships through proactive engagement, transparency, and effective expectation management.
• Operational Unblocking & Logistics
• Identify risks, unblock challenges, and facilitate escalation management to ensure smooth project execution.
• Work independently onsite while collaborating with offshore teams to align delivery activities and outcomes.
• Provide regular status updates, coordinate cross-functional teams, and ensure successful delivery aligned with client objectives.
• SME Scheduling: Coordinate and lock in Oracle SME availability to support data mapping and integration reviews
• Pilot Readiness: Oversee certification and pilot run logistics directly on the ground.
• Cross-Border Communication: Context Translation: Translate local client business context and feedback to the offshore factory team.
• Status Reporting: Relay technical delivery updates back to client leaders

Education

• Bachelor’s or Master of Engineering, or related fields.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.