Open Banking Partner Success Manager

Mastercard; United States; On-site; USD 118,000 - 171,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Mastercard Services is seeking an experienced Partner Success Manager to effectively manage a portfolio of strategic B2B partners who utilize Mastercard Open Banking solutions to mitigate risk, leverage modern payment solutions, or deliver unique data insights that drive commercial results and personalization.

You will support partners throughout onboarding, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives.

Qualifications

• Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes.
• Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement.
• Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
• Proven ability to ideate and co-create new solutions with our Partners.
• Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture.
• Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives.
• Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy.
• Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions.
• Customer-centric mindset with a focus on scalable, innovative solutions.
• Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment.
• Excellent analytical and problem-solving capabilities with a data-driven approach.

Responsibilities

• Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
• Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
• Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
• Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
• Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Open Banking Solutions in North America.
• Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.

Skills

Partner success

Product management

Consulting

Relationship management

Data-driven insights

Executive communication

Job description

Mastercard Services is seeking an experienced Partner Success Manager to effectively manage a portfolio of strategic B2B partners who utilize Mastercard Open Banking solutions to mitigate risk, leverage modern payment solutions, or deliver unique data insights that drive commercial results and personalization.

You will support partners throughout onboarding, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives.