Open Access Clinical Team Leader

Child & Family Services; Fall River (MA); On-site; USD 70,720 - 80,080; Full time

Benefits offered by this job

Vacation: 2-5 weeks based on tenure

12 sick days and 10 paid holidays

Tuition reimbursement up to $1,500

401(k) with employer match

Job summary

Child & Family Services is seeking an Open Access Clinical Team Leader in Fall River, MA, responsible for oversight and management of clinical staff. You'll conduct hiring, performance reviews, and ensure compliance with clinic policies.

The role requires a master's degree in a relevant field and independent licensure in Massachusetts. Benefits include generous vacation, medical, dental, and a 401(k) plan with employer match.

Qualifications

• Master’s degree in Clinical Social Work, Clinical Mental Health Counseling, Clinical Psychology, or a comparable program.
• Independently licensed with an LICSW, LMHC, or LMFT in Massachusetts and at least three years of post-licensure experience.

Responsibilities

• Provides supervision and leadership to clinical staff, interns, and direct reports.
• Plans and develops clinic services and establishes policies and procedures.

Skills

Cultural humility

Inclusive communication skills

Supervisory experience

Knowledge of diversity dimensions

Education

Master’s degree in Clinical Social Work or related field

Independently licensed with LICSW, LMHC, or LMFT

Job description

Job Details

Job Location: Fall River, MA 02724

Education Level: Master’s Degree

Salary Range: $70,720.00 – $80,080.00

Job Description

The Open Access Clinical Team Leader provides oversight, management, and clinical supervision to assigned clinical staff and serves as a member of the leadership team. Key responsibilities include hiring, scheduling, performance reviews, and participation in the CQI process. The position also covers open access staff schedules, coverage, and ongoing training and development.

Responsibilities & Essential Functions

• Provides supervision and leadership to clinical staff, interns, and all direct reports within open access.
• Facilitates individual supervision, group supervision, and team meetings.
• Participates in the operation of the program within the context of the budget and production expectations.
• Maintains a client caseload with a production expectation based on supervisee ratio and other responsibilities.
• Participates in recruitment, selection of staff, and maintenance of staffing schedules.
• Plans and develops clinic services and establishes policies and procedures within a managed care framework.
• Ensures staff understand and follow procedures within the open access model.
• Approves timecards and authorizes time‑off requests in the payroll system.
• Performs essential functions of the Care Navigator role as needed.
• Supports all functions of the Open Access model as appropriate.
• Facilitates wellness and recovery of individuals, families, and groups through outreach, engagement, and after‑care planning.
• Collaborates with other agency systems to ensure efficient clinic operation.
• Coordinates program services, meetings, and marketing as needed.
• Participates in the multidisciplinary team as required.
• Member of the CQI committee; participates in CQI activities including program development, evaluation, and outcomes studies.
• Provides direct clinical services using evidence‑based therapy approaches while maintaining production and record‑keeping requirements.
• Represents the agency’s interests in the community and builds professional relationships and partnerships.
• Handles onboarding and ongoing training and development of staff.
• Monitors Relias utilization for staff and provides training.
• Completes annual performance evaluations and manages personnel issues.
• Maintains active clinical professional licensure through continuing education.

Travel Required

• Must have a valid driver’s license and reliable transportation.
• Occasional travel is required to provide services in different settings and attend agency meetings, events, and trainings.

Other Duties

This job description is not intended to be an exhaustive list of duties. Responsibilities may change as needed.

Qualifications

• Master’s degree in Clinical Social Work, Clinical Mental Health Counseling, Clinical Psychology, or a comparable program.
• Independently licensed with an LICSW, LMHC, or LMFT in Massachusetts and at least three years of full‑time (or equivalent part‑time) post‑licensure experience in a mental health setting.
• At least two years of experience working with children or families.
• Prior supervisory experience preferred.
• Demonstrated cultural humility and awareness of ethnic, cultural, and linguistic considerations.
• Knowledge of diversity dimensions including gender, race, and ethnicity.
• Respectful, inclusive communication skills across cultures.

Benefits

• Benefit eligible at 20+ hours per week.
• Medical: Harvard Pilgrim/HealthPlans Inc.
• Dental: Delta Dental of MA.
• Vision: EyeMed.
• Wellworks for You (Employee Wellness).
• Vacation: 2 weeks after 1 year, 3 weeks after 3 years, 4 weeks after 5 years, and 5 weeks after 20 years.
• 12 sick days, 10 paid holidays, 2 personal days per year.
• Tuition reimbursement up to $1,500 per calendar year.
• Professional licensure reimbursement for LICSW, LMHC.
• Flexible spending accounts for medical and dependent care expenses.
• 401(k) with employer match: 1% at 100% and 2–6% at 50%.
• Life insurance, long‑term disability, and AD&D fully paid by employer.
• 24‑hour travel assistance and mileage reimbursement.
• Discounted Healthtrax gym membership and employee appreciation events.

Equal Employment Opportunity Statement

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from BIPOC, LGBTQ+, AAPI, Hispanic, Latinx, and Veteran communities to apply. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex (including gender identity, sexual orientation, and pregnancy), disability status, protected veteran status, or any other characteristic protected by law.