Open Access Clinical Team Leader

Child & Family Services, Inc; Plymouth (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K match

Life insurance

Long-term disability

Paid holidays

Vacation accrual

Job summary

Child & Family Services, Inc. seeks an Open Access Clinical Team Leader to oversee clinical staff, supervise, and participate in CQI activities within the open access model.

The role involves hiring, scheduling, performance reviews, and ensuring staff development while maintaining production expectations. The position requires a Master’s degree in a clinical field and independent licensure in MA (LICSW/LMHC/LMFT) with several years of post-licensure experience.

Qualifications

• Requires Master’s degree in Clinical Social Work, Counseling or Psychology or licensure-eligible program.
• Independently licensed with LICSW/LMHC/LMFT in MA or equivalent with 3+ years post-licensure mental health experience.
• Demonstrates cultural humility and awareness of diverse populations in service delivery.

Responsibilities

• Provide supervision and leadership to clinical staff and interns.
• Lead recruitment, scheduling, and performance reviews.
• Participate in CQI activities and program evaluation.
• Maintain client caseload and supervision ratio.
• Provide direct clinical services when needed and ensure documentation compliance.

Skills

Supervision

Team Leadership

CQI Process

Staff Scheduling

Training & Development

Community Relations

Education

Master’s in Clinical Social Work / Counseling / Psychology

LICSW / LMHC / LMFT licensure in MA

Job description

The Open Access Clinical Team Leader provides oversight, management, and clinical supervision to assigned clinical staff and provides direct leadership and supervision for all direct reports within open access. The Open Access Clinical Team Leader serves as a member of the leadership team and completes additional administrative activities such as hiring, scheduling, performance reviews, and participating in the CQI process. The Open Access Clinical Team Leader also manages open access staff schedules, provides coverage as needed, and is responsible for the ongoing training and development of their staff.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

• Provides supervision and leadership to clinical staff, to interns, and to all direct reports within open access
• Facilitate individual supervision, group supervision, and team meetings
• Participates in the operation of the program within context of the budget including production expectations for all staff
• Maintains a client caseload with a production expectation based on ratio of supervisees, other job responsibilities
• Participates in the recruitment and selection of staff and maintenance of staffing schedule
• Participates in planning and development of clinic services and establishment of policies and procedures within a managed care framework
• Ensure staff understand and follow procedures within open access model
• Approves timecard and authorizes time off requests in payroll system
• Perform all essential functions of the Care Navigator role as needed
• Assist and support all functions of the Open Access model as appropriate
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Works with and collaborates with other agency systems to ensure the effective and efficient operation of the clinic
• Coordinates program services, meetings, and marketing as needed
• Participates within the multi-disciplinary team as needed
• Member of the CQI committee; participates in CQI activities including program development, program evaluation and outcomes studies
• Provides direct clinical services to individuals, families and groups using evidence-based therapy approaches while maintaining production and record keeping requirements
• Represents the agency’s interests in the community and builds and maintains professional relationships and connections with community resources and partners
• Responsible for the onboarding and ongoing training and development of staff
• Provides training and oversees, monitors Relias utilization for their staff
• Completes annual performance evaluations for all assigned staff and manages personnel issues
• Complete continued education to maintain clinical professional licensure and ensure that licensure remains active

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Occasional travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

A completed Master’s degree in Clinical Social Work, Clinical Mental Health Counseling or Clinical Psychology or other clinical licensure eligible degree program is required. Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations served. This individual must be independently licensed with an LICSW, LMHC or LMFT in the state of Massachusetts with three years of full-time or the equivalent part-time post licensure experience in a mental health setting. Must have at least 2 years of experience working with children or families. Prior supervisory experience preferred.

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.