Ontario Convention Center Concessions/Banquet Server

ASM Global-SMG; Racimo (CA); On-site; USD 28,000 - 33,000; Part time

Job summary

Legends Global at the Ontario Convention Center inOntario, CA is seeking a dedicated Concessions/Banquet Server. This hands-on, part-time role focuses on delivering exceptional catering and concessions service, maintaining a warm, professional demeanor, and building guest relationships for repeat events.

You will greet guests, operate the POS system, assist with setup and breakdown, follow safety and sanitation standards, and work flexible event hours including weekends and holidays.

Qualifications

• Minimum 6 months experience in a service-oriented environment.
• Food Handlers Card required; training cost covered by the company.
• Ability to work weekends, holidays, and irregular hours.

Responsibilities

• Greet guests warmly and provide professional service.
• Accurately operate the POS system during high-volume service.
• Assist banquet and concessions setup and breakdown.
• Maintain cleanliness and organization of stations.
• Adhere to dress code and safety policies.

Skills

Guest service

Hospitality

Concession service

Teamwork

Food safety

Education

Food Handlers Card

Tools

POS system

Job description

Position Title

Ontario Convention Center Concessions/Banquet Server

Department

Food & Beverage

Reports To

Food & Beverage Manager/Supervisor/Director of Food & Beverage

Classification

Part-time Hourly, Non-Exempt

Compensation

$21.40 an hour

Ontario Convention Center employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

About Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

Position Summary

This is a hands-on position, with the goal of achieving customer satisfaction and retention in both catering and concessions. From providing the highest degree of professional catering service to providing exceptional food & beverage event day service at concession stands. All while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.

Essential Functions

• Reports for work in proper uniform according to the scheduled time.
• Follows instructions for each event as given by the Food & Beverage Manager or Supervisor
• Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
• Assists in maintaining, organizing and cleaning all equipment
• Attention to detail and consistency in every aspect of service
• Ensures all signage is properly displayed for each event
• Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
• Obtain assigned workstation at beginning of shift
• Greet guests in a warm and welcoming manner
• Accurately use POS system while serving high volumes of guests in concessions stands
• Expedite guest food orders in a timely manner at concession stands or portables
• Stock product, set up condiment stations, cashier stations and display baskets
• Thoroughly complete all station set-up and breakdown responsibilities
• Practice proper product control and handling of all inventory and equipment
• Partner with other team members to ensure food and beverage quality
• Assist in preparation of food items
• Check concessions equipment to ensure proper use
• Understand and execute responsible alcohol service
• Understand and maintain proper sanitation and food safety
• Be comfortable with the convention center and know how to navigate personally, as well as, assist guests with direction if needed.
• Help maintain and ensure excellent customer service.
• Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
• Assists with preparing garnishes, beverages, condiments, and breads.
• Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
• Assists with preparation and set-up of event room when necessary.
• Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Supervisor
• Attends pre-function meeting for briefing of event details.
• Remains at assigned station and perform duties as assigned according to each event.
• Reports any customer concerns and/or complaints to Manager or Supervisor.
• Breaks down tables and banquet equipment after each event.
• Cleans and returns serving pieces to proper storage area.
• Performs other duties as assigned and deemed necessary.

Experience/Training/Education

• Required: Minimum of six (6) months’ work experience in service-oriented environment.
• License/Certificate: Food Handlers Card. A valid food handler’s card is required for this position. The company will cover the cost of the training and the time spent completing the course will be on the clock. The certification must be obtained within 30 days of the hire date.

Knowledge/Abilities/Skills

• Knowledge of: Catering services and terminology along with concession knowledge
• Strong guest service skills
• Ability to: Get along well with others Receive and carry out instructions in a timely manner Working weekends, Holidays and irregular hours are required. Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork Ability to work with minimal supervision Ability to interact with all levels of customers and staff including management. Be detail oriented Present a professional appearance and demeanor at all times during the workday Excellent organizational and planning skills Excellent communication and interpersonal skills Communicate effectively both verbally and in writing with all staff and vendors Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.

Physical and Environmental Requirements

• This position requires performing repetitive eye/hand coordination; daily lifting and carrying up to 25 lbs. above shoulder level for up to 5 minutes at a time; constant standing, walking, stooping, reaching, and handling objects; not subject to adverse conditions While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and listen. This position may require work inside or outside of the building, as needed by events.

HR Coordinator Recruiter- Wendy Canahui Legends Global‑Ontario Convention Center 2000 E Convention Center Way, Ontario, CA 91764

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact [phone] for further assistance.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.