ONT Lounge Duty Manager

Swissport International AG; Ontario (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is seeking a dynamic lounge operations manager to lead day-to-day operations at our Aspire Lounge locations. You will supervise hourly team members, focus on guest experience, and ensure safety, service speed, and compliance with standards.

As a full-time role, it offers comprehensive benefits, opportunities for advancement, and a chance to contribute to a global leader in aviation services while delivering a memorable travel experience to guests.

Qualifications

• Must pass TSA and FBI background checks.
• Minimum 5 years of progressive management experience in restaurant or retail.
• Ability to manage P&L, budgets and financial projections.
• Must be able to read and write English.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
• Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
• Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development.
• Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way.
• Build and cultivate strong relationships with suppliers, partners and airport administration
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality.
• Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.

Skills

TSA background checks

FBI background checks

Leadership

P&L budgeting

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”.Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

The lounge offers extensive menu choices, full bar, shower, on site restrooms and dedicated business areas. We are open 365 days per year from at least 3:00a to 12:00midnight.

The expected pay rate is $70,000.00 - $73,000.00/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
• Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
• Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development.
• Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way.
• Build and cultivate strong relationships with suppliers, partners and airport administration
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality.
• Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.

Your profile

• Must be able to pass TSA and FBI background checks
• Minimum 5 years of progressive management experience in restaurant or retail
• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
• Must be capable of performing all functions for all hourly positions
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be able to read and write English

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!