Lounge Duty Manager

Swissport; Hempfield Township (Westmoreland County); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Vision insurance

Job summary

A global leader in aviation services seeks a Lounge Duty Manager to oversee daily lounge operations and ensure excellent guest experiences. The role requires strong team management skills and a background in hospitality or retail. Ideal candidates will have experience in managing budgets and possess a good command of English. This full-time position offers competitive pay with benefits including health, dental, and retirement plans.

Qualifications

• 1-3 years of managerial experience in Hospitality, Aviation, Restaurant, or Retail.
• Ability to manage budgets and financial projections.
• Strong command of English, both verbal and written.

Responsibilities

• Manage day-to-day lounge operations focused on guest experience.
• Supervise and support hourly team members.
• Ensure staffing needs are met for optimal service.

Skills

Guest interaction

Team management

P&L management

Coaching and development

Relationship building

Job description

Join to apply for the Lounge Duty Manager role at Swissport

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Job Summary

Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all, a fantastic experience before their flight, no matter the reason for the journey.

The lounge offers extensive menu choices, full bar, shower, on site restrooms and dedicated business areas.

We are open 365 days per year from at least 4:00 AM - 11:00 PM

The salary for this position is expected to be $70,000/year.

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
• Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
• Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development.
• Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way.
• Build and cultivate strong relationships with suppliers, partners and airport administration
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality.
• Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.

Your profile

• Must be able to pass TSA and FBI background checks
• Good command of the English language both verbal and written
• 1-3 years of manager experience in Hospitality, Aviaition, Restaurant, and /or Retail.
• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
• Must be capable of performing all functions for all hourly positions
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be available on weeknds

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation! tion!