BOS Lounge Supervisor

Swissport; Boston (MA); On-site; USD 52,416 - 64,064; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is looking for a Lounge Supervisor in Boston, Massachusetts, to oversee lounge operations and ensure exceptional service to guests. The Supervisor will define daily operations, coach staff, and manage inventory while maintaining compliance with company policies.

Ideal candidates should have previous supervisory experience in hospitality or customer service, a positive attitude, and the ability to work flexible hours. A range of benefits including health insurance and 401(k) matching are offered.

Qualifications

• Minimum 1 year experience in a supervisory role.
• Good command of the English language both verbal and written.
• Able to lift 50 lbs. without assistance.

Responsibilities

• Oversee lounge operations to ensure compliance.
• Adjust manpower assignments based upon operational needs.
• Coach and discipline subordinate employees.
• Resolve customer concerns and complaints.
• Monitor daily stock and inventory levels.

Skills

Customer service

Hospitality

Supervisory experience

Communication

Education

High school diploma or equivalent

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners. The expected pay rate is $28/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Execute and enforce Swissport’s policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
• Adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
• Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
• Supervise all lounge staff regarding the day-to-day operations of the lounge
• Attend to and resolve customer concerns and/or complaints
• Daily stock/inventory level monitoring and ordering
• Greet and engage customers with a smile in accordance with hospitality standards
• Replenish merchandizers and other stations with food and snacks as needed
• Regularly check the drinks stations and maintain proper stock levels
• Communicate with BOH when stock is running low
• Serve beer, wine and other beverages from our fully tendered bar
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Above all, deliver exceptional customer service with every guest interaction
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Your profile

• Lounge agents must be 21 years of age or older
• Previous experience in hospitality, food and beverage or customer service required
• Minimum 1 year experience in a supervisory role
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistance
• Ability to work efficiently in a fast-paced restaurant type setting
• Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude, excellent communication and willingness to get along with co-workers and work as a team
• Ability to pass a 10 yr. federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays
• Professional personality and strong customer service knowledge

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.