BOS Lounge Agent, Server (Full-Time)

Swissport; Boston (MA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

Swissport is looking for a dedicated Lounge Agent to provide exceptional hospitality in a fast-paced airport environment. Responsibilities include greeting guests, replenishing food and beverages, and maintaining lounge cleanliness.

The successful candidate will be 21+, with strong customer service skills and experience in hospitality preferred. We offer competitive pay, health benefits, and a 401(k) plan.

Qualifications

• Must be 21 years of age or older.
• Previous experience in hospitality, food and beverage or customer service preferred.
• Able to lift 50 lbs. without assistance.
• Reliable transportation to and from the airport.

Responsibilities

• Greet customers with a smile and maintain hospitality standards.
• Replenish food and beverage stations as needed.
• Serve drinks from the bar and maintain lounge cleanliness.
• Assist with stock rotation and inventory organization.

Skills

Customer service skills

English language proficiency

Positive attitude

Teamwork

Education

High school diploma or equivalent

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

We are seeking a customer‑focused Lounge Agent, Server (21+) to deliver exceptional hospitality by greeting guests, replenishing food and beverage stations, serving drinks from our fully tendered bar, and maintaining lounge cleanliness and organization in our fast‑paced airport environment. The role requires strong customer service skills, the ability to work flexible hours including early mornings, late nights, weekends and holidays, and the physical capability to stand for extended shifts while lifting up to 50 lbs. Previous experience in hospitality, food and beverage or customer service is preferred.

The expected pay rate is $24 hourly. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Greet and engage customers with a smile in accordance with hospitality standards
• Replenish merchandisers and other stations with food and snacks as needed
• Regularly check the drinks stations and maintain proper stock levels
• Communicate with BOH when stock is running low
• Serve beer, wine and other beverages from our fully tendered bar
• Bus and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness in compliance with health and safety regulations
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Above all, deliver exceptional customer service with every guest interaction
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Your profile

• Lounge agents must be 21 years of age or older
• Previous experience in hospitality, food and beverage or customer service preferred
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistanceAbility to work efficiently in a fast‑paced restaurant‑type setting
• Physically able to be on your feet during an entire shift (8–10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude, excellent communication and willingness to get along with co‑workers and work as a team
• Ability to pass a 10‑year federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays
• Professional personality and strong customer service knowledge

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!