BOS Lounge Agent, Server - Part-Time

Swissport; Boston (MA); On-site; USD 27,276 - 38,848; Part time

Job summary

Swissport is looking for a dedicated Part-time Lounge Agent in Boston to provide exceptional hospitality services. This role involves greeting guests, serving beverages, and maintaining cleanliness in a fast-paced airport environment. Ideal candidates will have strong customer service skills and flexible availability for shifts during the early mornings, late nights, weekends, and holidays.

Previous experience in hospitality or customer service is preferred. Join Swissport to be part of a team that connects the world of aviation!

Qualifications

• Must be 21 years of age or older.
• Previous experience in hospitality, food and beverage or customer service preferred.
• Reliable transportation to and from the airport.
• Able to lift 50 lbs. without assistance.

Responsibilities

• Greet and engage customers with a smile.
• Replenish food and snacks as needed.
• Serve beverages from the fully tendered bar.
• Maintain cleanliness of the lounge area.

Skills

Customer service skills

Hospitality experience

Communication skills

Education

High school diploma or equivalent

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

We are seeking a customer‑focused Part‑time Lounge Agent, Server (21+) to deliver exceptional hospitality by greeting guests, replenishing food and beverage stations, serving drinks from our fully tendered bar, and maintaining lounge cleanliness and organization in our fast‑paced airport environment. The role requires strong customer service skills, the ability to work flexible hours including early mornings, late nights, weekends and holidays, and the physical capability to stand for extended shifts while lifting up to 50 lbs. Previous experience in hospitality, food and beverage or customer service is preferred.

The expected pay rate is $24/hour.

Your Activities

• Greet and engage customers with a smile in accordance with hospitality standards
• Replenish merchandisers and other stations with food and snacks as needed
• Regularly check the drinks stations and maintain proper stock levels
• Communicate with BOH when stock is running low
• Serve beer, wine and other beverages from our fully tendered bar
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness in compliance with health and safety regulations
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Above all, deliver exceptional customer service with every guest interaction
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Your Profile

• Lounge agents must be 21 years of age or older
• Previous experience in hospitality, food and beverage or customer service preferred
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistance
• Ability to work efficiently in a fast‑paced restaurant type setting
• Physically able to be on your feet during an entire shift (8‑10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude, excellent communication and willingness to get along with co‑workers and work as a team
• Ability to pass a 10 yr. federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays
• Professional personality and strong customer service knowledge

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Visit our website at https://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!