ONT Airport Lounge Agent

Swissport International; Ontario (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International seeks friendly lounge staff to greet guests, stock deli counters, serve beverages and maintain clean facilities at airport lounges. The role emphasizes exceptional customer service in a fast-paced aviation environment.

Full-time positions offer benefits including 401(k) with company match, health and dental insurance, paid time off, and holidays, with opportunities to grow within a global leader in aviation services.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Reliable transportation to and from the airport.
• Ability to lift 50 lbs.
• Stand for an entire 8-hour shift.
• Positive attitude and teamwork.
• Pass a 10-year federal background check.
• Professional demeanor and customer service knowledge.

Responsibilities

• Greet, engage with and register customers at reception.
• Replenish deli counter with food and drinks.
• Top up drinks stations and maintain stock levels.
• Serve beer, wine and beverages from the bar.
• Bus tables, sanitize, wash dishes, maintain cleanliness.
• Assist with deliveries and stock rotation.
• Stock and clean restrooms hourly.
• Sweep, mop and vacuum floors as needed.
• Deliver exceptional customer service with every guest interaction.

Skills

Customer service

Reliability

Communication

Positive attitude

Education

High school diploma or equivalent

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”.Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

The expected pay rate is $18.25/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Greeting, engaging with and registering customers at reception
• Replenishing our deli counter with food and drinks
• Topping up our drinks stations and maintaining stock levels
• Serving beer, wine and other beverages from our fully tendered bar
• Bussing tables, sanitizing, dish washing & maintaining high levels of cleanliness at all times
• Assisting with deliveries and stock rotation
• Regularly stocking and cleaning restroom facilities, every hour
• Sweeping, mopping and vacuuming floors as needed
• Above all, deliver exceptional customer service with every guest interaction
• Other duties as assigned

Your profile

• Lounge agents must be 21 years of age or older
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs without assistance
• Physically able to be on your feet during an entire shift (8 hrs); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude and willingness to get along with co-workers
• Ability to pass a 10 yr. federal background check
• Professional personality and strong customer service knowledge

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.