Onsite Worker’s Comp Claims & Scheduling Specialist

Kaiser Permanente; Ontario (CA); On-site; CAD 28,000 - 45,000; Full time

Job summary

Kaiser Permanente is seeking an Occupation Health Services clerical professional to perform patient reception, scheduling, billing and records handling. The role emphasizes accuracy, customer service, and multi-tasking in a busy environment across KP Health Connect and internal systems.

Primary duties include data entry, account creation, documentation, and providing professional support to patients, employers, carriers, and providers while supporting departmental operations.

Qualifications

• Typing 35 wpm required.
• Minimum of one year clerical and customer service experience in Workers Compensation.
• Knowledge of Workers Compensation claims processing; cash handling experience.

Responsibilities

• Answer and screen incoming calls; greet patients/visitors and collect forms.
• Schedule workers' compensation appointments and manage patient records.
• Process payments and transfers; maintain KP Health Connect queues daily.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

Education

High school diploma/GED

Tools

Health Connect

KP internal systems

Job description

Kaiser Permanente is seeking an Occupation Health Services clerical professional to perform patient reception, scheduling, billing and records handling. The role emphasizes accuracy, customer service, and multi-tasking in a busy environment across KP Health Connect and internal systems.

Primary duties include data entry, account creation, documentation, and providing professional support to patients, employers, carriers, and providers while supporting departmental operations.