Onsite Wholesale Customer Experience Specialist

Perennial Resources International

New York (NY)

On-site

USD 52,000 - 78,000

Full time

8 days ago

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Job summary

Perennial Resources International in New York seeks a Wholesale Customer Service Representative dedicated to resolving complex inquiries with precision and empathy. You will analyze customer data, collaborate with merchandising, marketing, warehousing, and sales, and ensure exceptional service that reinforces our reputation in the textile-focused wholesale sector.

Onsite in Manhattan, you will own the investigation process, maintain product knowledge, and leverage CS tools to document

Qualifications

3+ years in customer service with focus on investigation and complex issues.
Experience in wholesale/B2B environment; textile industry a plus.
Strong problem-solving, attention to detail, multitasking in fast-paced settings.

Responsibilities

Investigate and resolve complex customer inquiries promptly.
Analyze customer data and interaction history to identify trends.
Collaborate with merchandising, marketing, warehousing, and sales to resolve issues.
Provide personalized assistance and guidance to customers for a positive product experience.
Maintain knowledge of products, policies, and procedures to address inquiries accurately.
Utilize CS tools to track, document, and communicate interactions and resolutions.
Identify opportunities to improve CS processes and policies.