Onsite Veterinary Diagnostics Specialist

Zoetis; Trenton (NJ); On-site; USD 69,000 - 100,000; Full time

Job summary

Zoetis is seeking a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings. You will guide implementation, training, and problem resolution across our diagnostics products to improve workflow and utilization within your territory.

The role requires travel up to 75% (up to 80% in some periods), strong customer service, and the ability to independently manage visits, reports, and presentations for diverse customers including clinics and

Qualifications

• Associate's degree with Bachelor's degree preferred or equivalent experience.
• Veterinary Technology Program degree preferred.
• Credentialed Veterinary Technician preferred.

Responsibilities

• Maintain successful relationships with assigned clinics to improve utilization and adoption of diagnostic products.
• Identify pain points and design workflow improvements to enhance customer experience.
• Respond to onsite technical requests with troubleshooting and resolution guidance.
• Provide product training and post-sale installation support to clinics and labs.
• Document daily activities and report customer visit findings and satisfaction details.
• Travel up to 75% and coordinate with ABM/DSC teams for opportunities and referrals.
• Safely lift and move equipment up to 60 lbs.

Skills

Customer service

Analytical mindset

Critical thinking

Presentation skills

Travel readiness

Driver's license

Team collaboration

Education

Associate's degree

Bachelor's degree preferred

Credentialed Veterinary Technician preferred

Tools

Microsoft Office

Excel

Adobe

Job description

Zoetis is seeking a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings. You will guide implementation, training, and problem resolution across our diagnostics products to improve workflow and utilization within your territory.

The role requires travel up to 75% (up to 80% in some periods), strong customer service, and the ability to independently manage visits, reports, and presentations for diverse customers including clinics and