Onsite Tulsa: Customer Support & Growth Path

Sutherland; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Paid training

Medical, dental and vision benefits

Employee discounts

Health and wellness programs

Job summary

Sutherland is hiring for an onsite Customer Support Associate in Tulsa, OK. You will respond to customer inquiries via phone, email, or instant message and escalate complex issues to the correct teams. You will track requests, document details, and ensure accurate customer information is maintained.

The role emphasizes quality service, adherence to schedule, and collaboration with peers. The organization offers training, development opportunities, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• At least 1 year of call center experience.
• At least 1 year of customer service experience.
• Knowledge of company products, services and operations to resolve inquiries.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Computer navigation and basic tech proficiency.
• Ability to work independently and in a team.

Responsibilities

• Provide customer support by phone, email or instant message to consumers.
• Escalate more technical issues to product support as needed.
• Handle a high volume of inquiries about banking products and services.
• Troubleshoot issues and identify root causes to resolve customer problems.
• Escalate unresolved items and follow up with coaching to improve solutions.

Skills

Call center experience

Customer service experience

Excellent customer service

Verbal communication

Written communication

Computer navigation

People skills

Independent and team work

Education

High school diploma or GED

Job description

Sutherland is hiring for an onsite Customer Support Associate in Tulsa, OK. You will respond to customer inquiries via phone, email, or instant message and escalate complex issues to the correct teams. You will track requests, document details, and ensure accurate customer information is maintained.

The role emphasizes quality service, adherence to schedule, and collaboration with peers. The organization offers training, development opportunities, and a comprehensive benefits package.