Onsite Trailer Parts Sales & Support Specialist

Dexter; Sparta (TN); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Holidays

PTO/Vacation Time

Resumo da oferta

Dexter is seeking a Trailer Parts Sales & Customer Representative to serve as the primary customer contact for parts identification, application support, and order fulfillment. This onsite role in Sparta requires deep knowledge of trailer components and strong service orientation to drive satisfaction and sales growth.

You will process orders with ERP/CRM systems, advise on parts options, and collaborate with teams to ensure accurate parts selection, timely delivery, and quality service for

Qualificações

• High school diploma or equivalent.
• onsite position with limited travel for training.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience.
• Working knowledge of trailer components and related aftermarket parts.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty industries.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge.

Responsabilidades

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.
• Maintain knowledge of trailer components and stay current on product updates.

Conhecimentos

Customer service

Parts knowledge

ERP experience

CRM experience

MS Office

Mechanical aptitude

Formação académica

High school diploma or equivalent

Ferramentas

ERP

CRM

MS Office

Descrição da oferta de emprego

Dexter is seeking a Trailer Parts Sales & Customer Representative to serve as the primary customer contact for parts identification, application support, and order fulfillment. This onsite role in Sparta requires deep knowledge of trailer components and strong service orientation to drive satisfaction and sales growth.

You will process orders with ERP/CRM systems, advise on parts options, and collaborate with teams to ensure accurate parts selection, timely delivery, and quality service for