Customer Service Representative

Dexter; Caldwell (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wage

Full benefits package including Health, Dental, Vision

3% profit sharing

401(k) plan with contributions

Opportunities for career development

Job summary

A leading manufacturer in Caldwell, ID is looking for a Customer Service Representative to respond to customer inquiries, maintain system information, and enter orders. The ideal candidate will possess strong communication and customer service skills, along with a high school diploma and experience in customer service. This role offers competitive wages and a comprehensive benefits package including health insurance, 401(k) plan, and profit sharing opportunities.

Qualifications

• One or more years of customer service experience required.
• Candidates must have strong customer service skills.
• Candidates should be able to develop product knowledge.

Responsibilities

• Respond to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders and suggest additional products.

Skills

Excellent communication skills

Interpersonal skills

Customer service skills

Technical product knowledge

Computer skills

Phone skills

Education

High school diploma or equivalent

Job description

Customer Service Representative – Caldwell, ID

Join to apply for the Customer Service Representative role at Dexter

We are searching for an experienced Customer Service Representative at our BR16-Caldwell-ID facility. Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy‑du‑ry, marine, agriculture, and manufactured housing markets. We have an opportunity for a Customer Service Representative at our manufacturing facility located in Caldwell, ID.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at www.dextergroup.com.

Job Description

• Respond to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensure that orders are placed on a timely basis.
• Make same‑day follow‑up calls to customers regarding backorders and delivery dates.
• Actively participate in company‑defined sales initiatives to solicit potential customers and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

Qualifications

• The ideal candidate will have excellent communication and interpersonal skills.
• High school diploma or equivalent.
• One or more years of customer service experience.
• Excellent computer and phone skills.
• Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.

Dexter provides on‑the‑job training including technical product training, business system training, and company policy and procedure training.

Benefits

• Competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F‑1 (including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.