Bilingual Trailer Parts Support Specialist

Dexter; Florida; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Holidays

PTO/Vacation Time

Job summary

Dexter is seeking a Customer Representative at our Plant City, FL location to act as the primary contact for trailer parts identification, application support, and order fulfillment. The role requires strong product knowledge across trailer components and systems, with a focus on accurate order processing and exceptional service that drives satisfaction and sales.

The position is onsite with limited travel for training and requires 2+ years of relevant experience, bilingual English/Spanish

Qualifications

• High school diploma or equivalent.
• Bilingual proficiency in Spanish and English required.
• Onsite position with limited travel for training.
• 2+ years in customer service, parts counter, inside sales, or trailer/heavy‑duty truck parts preferred.
• Experience with distribution, transportation, fleet maintenance, or related industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office is preferred.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross‑reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests using ERP/CRM systems with accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Maintain knowledge of trailer components and industry trends.
• Identify upselling and cross‑selling opportunities to support sales growth.
• Build strong customer relationships and maintain accurate records.

Skills

Bilingual Spanish-English

ERP proficiency

CRM proficiency

MS Office

Mechanical aptitude

Education

High school diploma

Tools

ERP

CRM

MS Office

Job description

Dexter is seeking a Customer Representative at our Plant City, FL location to act as the primary contact for trailer parts identification, application support, and order fulfillment. The role requires strong product knowledge across trailer components and systems, with a focus on accurate order processing and exceptional service that drives satisfaction and sales.

The position is onsite with limited travel for training and requires 2+ years of relevant experience, bilingual English/Spanish