Trailer Parts Sales & Customer Representative

Dexter; Sparta (TN); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Holidays

PTO/Vacation Time

Descripción de la vacante

Dexter is seeking a Trailer Parts Sales & Customer Representative to serve as the primary customer contact for parts identification, application support, and order fulfillment. This onsite role in Sparta requires deep knowledge of trailer components and strong service orientation to drive satisfaction and sales growth.

You will process orders with ERP/CRM systems, advise on parts options, and collaborate with teams to ensure accurate parts selection, timely delivery, and quality service for

Formación

• High school diploma or equivalent.
• onsite position with limited travel for training.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience.
• Working knowledge of trailer components and related aftermarket parts.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty industries.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge.

Responsabilidades

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.
• Maintain knowledge of trailer components and stay current on product updates.

Conocimientos

Customer service

Parts knowledge

ERP experience

CRM experience

MS Office

Mechanical aptitude

Educación

High school diploma or equivalent

Herramientas

ERP

CRM

MS Office

Descripción del empleo

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

About The Role

Trailer Parts Sales & Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role is onsite in Sparta and requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth.

What You'll Do

Customer Support & Parts Expertise

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.

Order Management

• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.

Product Knowledge & Sales Support

• Maintain knowledge of trailer components, including axles, suspension, brakes, wheel-end products, electrical systems, cargo control, air systems, and trailer hardware.
• Stay current on product updates and industry trends.
• Identify upselling and cross-selling opportunities to support sales growth.

Customer Relationship Management

• Build strong customer relationships through responsive service and technical expertise.
• Process returns, warranties, credits, and exchanges.
• Resolve customer concerns and collaborate with internal teams to ensure customer satisfaction.
• Maintain accurate customer records and communications.

What We're Looking For

• High school diploma or equivalent required.
• This is an onsite position. Limited travel for training purposes may be required.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
• Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Classification: Salaried Non-Exempt

Why Join Us?

• Monday – Friday Schedule – Enjoy work-life balance with no weekends required.
• Competitive Pay – We value your experience and expertise.
• Career Growth Opportunities – Develop your skills and advance within a growing organization.
• Comprehensive Benefits Package
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Holidays
  • PTO/Vacation Time

If you're looking for a rewarding career with a stable schedule, excellent benefits, and opportunities for professional growth, we'd love to hear from you!

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.