Onsite Tier 1 Tech Support Pro | Career Growth

VXI Global Solutions; Union City (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonus opportunities after training

Employee Referral Program

Career growth opportunities

Team oriented work environment

Job summary

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) for onsite work in Morrow, GA. You will handle inbound calls, perform basic troubleshooting, document interactions, and manage trouble tickets while striving for first-call resolution.

The role requires a high school diploma or GED, 1–2 years of customer service experience, and the ability to work full-time onsite. Training lasts 4 weeks with a 11:00 AM–8:00 PM EST schedule during training.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service/contact center experience.
• Previous technical support experience preferred.
• Strong customer service, communication, active listening, and probing skills.
• Effective critical thinking, troubleshooting, and problem-solving abilities.
• Ability to diagnose and resolve basic hardware, software, internet, and network-related issues.
• Proficient in navigating multiple systems and screens while assisting customers.
• Must type at least 30 WPM with 90% accuracy.

Responsibilities

• Handle inbound calls for internet service interruptions, technical issues, billing, and account-related questions.
• Perform basic troubleshooting for internet, hardware, software, connectivity, and usage-related concerns.
• Diagnose issues using approved tools, scripts, and troubleshooting procedures.
• Create, update, and manage trouble tickets and elevate unresolved or complex issues appropriately.
• Accurately document customer interactions, troubleshooting performed, and resolutions.
• Navigate multiple systems and screens efficiently while assisting customers.
• Maintain awareness of service outages and customer-impacting events.
• Work toward first-call resolution while delivering accurate, courteous, and professional service.

Skills

Customer service

Active listening

Troubleshooting

Communication

Documentation

Windows OS

Multitasking

Typing 30 WPM

Education

High school diploma or GED

Tools

Ticketing systems

CRM software

Job description

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) for onsite work in Morrow, GA. You will handle inbound calls, perform basic troubleshooting, document interactions, and manage trouble tickets while striving for first-call resolution.

The role requires a high school diploma or GED, 1–2 years of customer service experience, and the ability to work full-time onsite. Training lasts 4 weeks with a 11:00 AM–8:00 PM EST schedule during training.