Onsite Tier 1 Tech Support Specialist

VXI Global Solutions; Fairburn (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus after training

Employee referral program

Career growth opportunities

Team-oriented work environment

Job summary

VXI Global Solutions is seeking a dependable Technical Support Representative (Tier 1) onsite in Morrow, GA to assist customers with internet service interruptions, connectivity, and billing questions. You will perform basic troubleshooting, create and manage trouble tickets, and document interactions to support first-call resolution.

You will join a fast-paced contact center, training for four weeks with a Tuesday–Saturday schedule, and are expected to meet quality and attendance standards

Qualifications

• High school diploma or GED required.
• Minimum 1–2 years of customer service/contact center experience.
• Previous technical support experience preferred.
• Strong customer service, communication, active listening, and probing skills.
• Ability to diagnose and resolve basic hardware, software, internet, and network-related issues.

Responsibilities

• Handle inbound calls for internet service interruptions, technical issues, billing, and account-related questions.
• Perform basic troubleshooting for internet, hardware, software, connectivity, and usage-related concerns.
• Diagnose issues using approved tools, scripts, and troubleshooting procedures.
• Create, update, and manage trouble tickets and elevate unresolved or complex issues appropriately.
• Accurately document customer interactions, troubleshooting performed, and resolutions.
• Navigate multiple systems and screens efficiently while assisting customers.
• Maintain awareness of service outages and customer-impacting events.
• Work toward first-call resolution while delivering accurate, courteous, and professional service.
• Meet established quality, attendance, productivity, and customer satisfaction expectations.

Skills

Customer service

Communication

Active listening

Troubleshooting

Documentation

Ticket management

Windows basics

Education

High school diploma or GED

Job description

VXI Global Solutions is seeking a dependable Technical Support Representative (Tier 1) onsite in Morrow, GA to assist customers with internet service interruptions, connectivity, and billing questions. You will perform basic troubleshooting, create and manage trouble tickets, and document interactions to support first-call resolution.

You will join a fast-paced contact center, training for four weeks with a Tuesday–Saturday schedule, and are expected to meet quality and attendance standards